Best Alcazar Hotel

Awful experience, it is the first time when I leave a negative review, I am not a demanding guest, but this time I felt to share my experience to create awareness. Despite the old and unmaintained rooms, we had stains on the towels and linens. And this was not the worst part of it, we’ve booked something and at the check in they offered other room types and asked for extra money to give the rooms that we’ve initially booked. All inclusive is not all inclusive, beverages are paid separately. Parking is 14€ per day. Pool towels require a 10€ deposit per person. The staff at reception was rude and rolled their eyes everytime we asked for something, despite one single young girl that was nice and helpful and was the only one understanding english, or at least was willing to help. In conclusion, after traveling around the world, I can say that I was never disappointed as I am right now and that despite all the low points, the staff is the main thing that need to be retrained in hospitality standards. Not even close to a 4 star hotel!

I'd never recommend this hotel, not even to my worst enemy. The check-in process was a disaster. We were told that it wasn't possible to check in before 2:00 p.m., but when we arrived at that time, there was a huge queue and the parking lot was already full. The hotel is also located on top of a mountain, with no public transportation or taxi service available to get to or from the property. The hotel provides a shuttle bus, but the information given by the reception staff about the shuttle schedule was incorrect. We specifically asked about the service and were told that it stopped operating at 1:30 p.m. As a result, we walked all the way down the mountain in the extreme heat, only to see the shuttle bus still running while we were on our way. This was incredibly frustrating and completely unacceptable. The shuttle service itself is also unreliable. They don't hesitate to leave families with young children behind for no apparent reason. This is especially concerning given that the area is currently under a red heat warning, making it unsafe to leave guests stranded in such extreme conditions. In summary, this hotel is an acceptable option if you don't plan to leave the resort during your stay. However, I would strongly advise against it if you intend to visit the town or explore the surrounding area.

A weird experience. We stayed for two nights before moving to an Airbnb in the town, by the beach. The room itself was grand. Beds were comfy, spotlessly clean. The staff were fairly robotic but polite. The reception area was dark, gloomy and a bit depressing. We weren't given any information about the hotel beyond meal times. We were half board so had breakfast and dinner in the restaurant. This felt a bit like a high-end prison canteen. It was packed and loud with fluorescent lighting. The food was pretty unpleasant. We attempted to order some pizza for lunch at the bar by the pool but they had nothing left. I'm not sure if they served any other food as we only saw a pizza menu. We had our 5 year old with us and the pools didn't offer much for her. She's a strong swimmer so she enjoyed swimming for a while but there was no area of the pools shallow enough for her to stand which limited her fun. The pools are unheated (including the indoor one) so this time of year are on the chilly side. She went on the swings for a bit but again not particularly engaging. We saw no activities for children. The location is high up the hill so you can't wander out somewhere for alternative food options etc. You can drive but getting your car in and out of the underground car park is a total pain. We had a small car but it was still super tight. We felt quite trapped. Overall, a bit depressing and not an experience we would want to repeat.

We've been hosted in the hotel for a couple of days. The hotel itself needs a reform. Very old fashioned rooms. The experience was not quite bad, but I wouldnt called a 4 stars hotel. Swimming pool seems much larger in the photo. Food was acceptable though.

If you like All inclusive then probably an ideal hotel. View from room was amazing if you are standing up, but otherwise blocked with a brick wall! Menu in bar was extremely limited so you are forced to eat in the restaurant which was only open at quite limited times. A bit radom with the friendliness of the staff, courtesy training would be helpful to many of them, especially the bar staff.