Bluesea Costa Jardín Spa

This hotel has been lovely for our first all inclusive holiday. The staff have been wonderful and so helpful, including helping me organise a cake and balloon for my sons birthday. The pool is lovely and clean and a good size. The pool bar serves a full range of sofa drinks and alcoholic beverages with premium drinks available for a small cost. The only let down was our room has obviously recently been painted and there was paint on the floor and the room was a little aged and could have done with some small adjustments. Wonderful holiday overall though.

We went on an all-inclusive holiday for a week. It was our second time there, and this time we brought our son. We emailed the hotel beforehand to ask about rooms and wanted to book one with a bunk bed that looked like a little castle for our son. When we got there, we were so happy that the hotel actually booked us the room we wanted. The view from the room wasn't panoramic; we basically looked at a hill, but we didn't mind and even preferred it because that side of the hotel was quiet and away from the loud poolside where people would hang out, smoke, and party until late. The room also had a small fridge. It felt old but was clean and cozy. The bathroom was spacious with a shower. Overall, we were really happy with the room. The service and staff were super friendly and helpful. We rented a car for our stay, and the hotel offered parking right in front. The downside is you can't book it ahead of time, and you have to check with reception every day to see if there's a spot available since the parking area is tiny. The hotel does offer a bus shuttle down to the city for those without a car. The food and buffet selection were limited, pretty much the same stuff. They had fresh veggies and fruit daily, but we were fine with it since it made deciding what to eat easier, and our son is at that age where he'll only eat yellow food – chips, pasta, chicken nuggets, pancakes, and ham sandwiches. We checked out the spa; kids could come at the end of the day with adults. It's a nice space with a sauna, steam room, big jacuzzi, cold plunges, hot pools, and a bigger pool. All very nice and pleasant to hang out in. We didn't spend much time at the pool area because it was always packed. The pool itself is nice with a cool slide for kids, but it's really small for the size of the hotel. Yes there are chickens around, but that is only because people keep feeding them over restriction. Sunbeds were always reserved with towels from early morning, so if you wanted to go after breakfast, you wouldn't find a spot. The hotel didn't seem to care and just left the towels on the sunbeds. They put up signs saying it was forbidden and that if a towel was on a sunbed for more than 30 minutes without a person, security would remove it, but we never saw that happen. Snacks during the day were okay – chips, fruit, sandwiches. We only tried one alcoholic drink from the all-inclusive offer and had to throw it away because it had so much alcohol you could have made four more drinks from it. But like I said, the hotel was clean, the staff was nice, the food was okay, and our stay was without any major problems. For the price we paid, we weren't expecting miracles. We would come again.

Having a medical condition, access to water is very important. However, staff are not supportive and everyone has their own rules. I think the manager should give training to all so that all have the same level of understanding when serving customers who paid a lot of money to travel and choose to stay at this hotel. The beds are well maintained but the floors are never cleaned. That’s horrible! They never took the glasses from the table. The food is good. Not so diverse. Too much pork. Staff are not so relaxed. Angry and rude! Most rude staff we ever experienced! Always making ‘faces’. This hotel is over one hour away from the airport which is the downside. At least customers should really feel welcomed after a very long journey. Staff, be more sensitive and inclusive to customers. The boss can make the changes if they want people to return. Space is limited for people to sit by the pool. Too little umbrellas. Plus almost nobody understands english. Really?! That was shocking!

It is so hard for me to leave bad reviews but this has been a nightmare. This hotel was supposed to be remodeled but it is still being remodeled that even today in the morning there was no check-in desk. We arrived 1:55 pm to check-in on time (2pm), the rooms were not ready; we were three families with children under 7 yo and then the room of my parents in law . They asked us to go have lunch until the rooms be ready. We ended up having the rooms at 5:40 pm but the first room for one of the families and ours smelled like fresh paint and fresh caulking just added. Then they gave us another room and it was too small for a family of 4 and then when we finally had a good room by 9 pm the shower water was extremely hot or extremely cold. My daughter even got burned and then I just explored… I went to the reception and no supervisor who could return my money was there. It has been a nightmare especially because we are coming with kids. I never compliant because I used to be a backpacker and slept in so many different places but this definitely has been the worse experience I have ever had.

I thought it was lovely here. I can see how people could say it was dated but it was stoll nice and clean. Do try to get rooms sunrise/teide or pool side for nicest views. Free shuttle bus to and from town weekdays 10am until last return 6.15pm. Taxis 5-6euros to seafront each way. Food was good for a 1 week stay would get bit samey if staying longer but each day meal offered was slightly different , with the same staples always available. Basic salad items, nuts, seeds, Pasta, rice, fries, pizza, paella, with varied meats, different fish each day, Would suit kids as plain stuff on offer that u can add other bits too and a self serve gelato/ice cream station. The house wine was OK, cocktails strong but syrupy. Outdoor Pool is cold- but I'm OK with that, stay in for 5+mins and your body gets used to it and would be nice in the heat of summer. Spa well worth the 18euros for 1.45hr session sauna, hamam, hot, warm and cold plunges, hydrotherapy pool, jacuzzi, spacious not crowded. Be aware your close to the mountain so make the most of the sun when it's out, once the clouds come in round tiede thats it! Choose South for more sunshine, perfect up here if you want it a little cooler!