Dreams Jardin Tropical Resort & Spa

Our stay at Hyatt Ziva Jardín Tropical was absolutely amazing. The hotel is in a stunning location with beautiful surroundings, a wonderful atmosphere and such a relaxed, welcoming vibe. Our room was immaculate, the food was superb and every member of staff we encountered was friendly, attentive and professional. My father-in-law lives in Tenerife, so we would usually stay with him. However, after I lost my passport during my birthday trip and our time on the island was unexpectedly extended, we decided to treat ourselves to a few nights here and it turned out to be one of the best decisions we made. The entire experience was out of this world and completely flawless from start to finish. I genuinely have zero complaints. The whole team should be incredibly proud of the service they provide, as every detail was handled beautifully. I would happily stay here again and wouldn’t hesitate to recommend it to anyone visiting Tenerife. An unforgettable birthday stay in a truly special hotel! Also Las Rocas Beach Club which is 2 minutes from this stunning hotel is amazing too for evening drinks with a fantastic DJ and beach views. We watched the sunset here one evening and it was phenomenal experience.

Absolutely beautiful hotel — we will definitely be back! ❤️ We have had such a wonderful stay here as a couple. From the moment we arrived, the staff have been incredible — genuinely friendly, welcoming and always happy to help. Nothing ever seems too much trouble. The hotel itself is beautiful, peaceful and extremely well maintained, with gorgeous tropical gardens and lovely views. Our room was fantastic — spacious, comfortable and felt every bit as luxurious as you would expect from a 5-star hotel. The toiletries and mini bar were a lovely touch too. The food has been amazing throughout our stay. I have several food allergies, and I was genuinely impressed by how carefully the staff handled them. They were knowledgeable, reassuring and made sure I always had plenty of choices rather than making me feel like a problem. That made such a difference. Another huge bonus is the location. There are restaurants, bars and shops just a couple of minutes’ walk away, but the hotel itself feels wonderfully peaceful. We also never struggled to find a sunbed, even at different times of the day. The housekeeping team deserve a special mention too — our room was always beautifully looked after.

We had an amazing stay and would definitely come back! The name “Tropical Resort” truly says it all. The entire hotel is beautifully maintained, with stunning tropical gardens, countless palm trees, and a fantastic atmosphere. The staff were incredibly friendly, welcoming, and always happy to help. The à la carte restaurants were excellent, delicious food, great variety, and surprisingly good value. Breakfast was excellent, with a huge selection of different dishes to choose from! And don’t miss the Sunset Bar! The name says it all: breathtaking ocean views, unforgettable sunsets, and some of the best cocktails we’ve ever had. The only small downside was the housekeeping. We requested fresh bed linen, but only the sheet was changed while the duvet cover and pillowcases remained the same. Used towels were occasionally folded and put back, sometimes still damp. We also experienced an unpleasant smell from the air conditioning. It was fixed once, but unfortunately returned after a couple of hours. Overall, these were only minor issues during an otherwise fantastic stay. We thoroughly enjoyed our vacation and would happily recommend this hotel to anyone visiting Tenerife

We stayed at this hotel a year ago and absolutely loved our experience, so we were really looking forward to returning this year. We had such a beautiful room on our first stay — room 619 — and when booking many months in advance, we requested the same room. We completely understand that room requests cannot always be guaranteed, and we appreciate that the hotel does their best to accommodate them. Unfortunately, this stay was a very different experience, and we left feeling really disappointed. We were celebrating our anniversary, so we were especially excited about returning. We were given a room on a lower floor with a similar view, which initially we were perfectly happy with. However, we were disappointed to find that the room had twin beds rather than a double. The beds were also extremely uncomfortable to push together, and we actually found that we would fall into the gap between them, meaning we couldn’t even comfortably cuddle or sleep together. This was particularly disappointing when celebrating a special occasion. We also had ongoing problems with the air conditioning. The hotel very kindly sent an engineer to our room straight away, and we followed all of the advice we were given, but unfortunately the lowest temperature we could ever get the room down to was around 25°C. It was incredibly hot and uncomfortable, especially at night. We remembered our room from the previous year being around 17°C or even lower, so the difference was very noticeable. Another issue we experienced was ants in the room. We found lots of tiny ants on the desk, inside the wardrobe and around the bathroom sink. We are very clean people, so having them appearing in different areas of the room was understandably quite unpleasant and frustrating. There were also some disappointments at breakfast. The juices were extremely sour and not very enjoyable, while some of the other breakfast items appeared to be very watery and runny, with water actually separating around the edges. On a positive note, the rest of the hotel was clean and the staff were friendly and pleasant throughout our stay. We also appreciated the quick response when we reported the air conditioning problem. What makes this review particularly sad for us is that we genuinely loved this hotel last year. We returned because we had such a wonderful experience the first time, and unfortunately this stay just didn’t live up to those memories. Perhaps we were simply unlucky with our particular room and our experience this time, but sadly, after this stay, we wouldn’t return. It’s a real shame because we had been so excited to come back.

Overall, a wonderful experience, and I’d happily recommend this hotel. We had a great stay at the hotel and honestly don’t have much to complain about. The staff were friendly, the resort was clean and well maintained, and the overall atmosphere was very relaxing. A special shout-out to the chef at the wok station his wok skills are 10/10! Not only was the food delicious, but it was also prepared with great speed and attention to detail. The drinks from the Sunset Bar are great too. It was one of the highlights of our stay. Overall, a wonderful experience, and I’d happily recommend this hotel. Will come back for sure.