Well Palace Side

What an amazing 5-star hotel! From the moment we arrived until the day we left, every member of staff made us feel welcome. Whether it was the cleaners, bar staff, waiters, reception team, or anyone else around the hotel, everyone was friendly, attentive, and always willing to help. There are simply too many wonderful people to mention individually. The food was excellent, with plenty of variety and no feeling of repetition throughout our stay. There was also a great selection of drinks and cocktails to enjoy. One of the highlights was relaxing by the pool while staff regularly brought drinks directly to us. Unlimited bottled water, fresh juices, and 24/7 snacks were a fantastic touch. The attention to detail was outstanding, with fresh fruit, biscuits, and wine available in reception. The cleanliness throughout the hotel was second to none and maintained to an exceptionally high standard at all times. The beach bar was equally impressive, offering a great choice of drinks and plenty of freshly cooked food throughout the day. All I can say is wow, wow, wow! This hotel exceeded our expectations in every way. We had a truly wonderful holiday and will definitely be returning. Highly recommended!

This hotel is going to be renovated and rebranded as Royal prime, so not much reason to write a review, but anyway will do it for the different services, they provided. Reception, nothing special, when ask them for anything, their answer is either NO, or talk to guest relations desk, 3 stars for them. Guest relations desk are not helpful at all! They were supposed to arrange the room for a person with a birthday and supply small cake, this is how they informed is their practice. They did not do it, even after I reminded them. Other questions they either don't know or send me to the reception desk, hope they will not be in the new hotel. 0 stars for them. Rooms 4 stars/1213 room /. Room cleaner, very good and professional young lady, was doing a very good job, 5 stars. Main restaurant 4 stars, mainly for the diners, breakfast and lunch need improvement. Mediterranean a la cart restaurant do no bother to visit, food was not good, 2 stars. So it comes to 3 stars.

My husband and I arrived at this wonderful hotel from Latvia. I would like to thank the hotel staff for the service culture, hospitality and help. Special thanks to the Russian-speaking man who greeted us, tourists, with a smile and a kind word every day. The hotel is clean, tidy, everything shines and shines. The rooms are cleaned every day. The food is varied, fresh and tasty. A rich selection of fruits and pastries. The beach is fabulous. There is a market next to the hotel, many different shops and shopping centers. We will definitely return to this hotel again.

Overall, we had a good stay. The hotel is nice, clean, and the food was surprisingly good by Turkish all-inclusive standards. There was always something to choose from, and most of the staff were friendly and helpful. That said, the hotel itself is quite boring. Apart from the three water slides, there really isn’t much for children to do. If you’re travelling with kids, don’t expect a lot of entertainment or activities to keep them occupied. Unfortunately, one major issue completely spoiled the experience for us – the staff member named Murat (I hope I have his name right), who works at the lobby bar. He was consistently rude, arrogant, and unprofessional. On several occasions, he ignored us while we were waiting to order, turned his back when we spoke to him, and made us feel like we were an inconvenience. What made it even worse was that he seemed to think guests couldn’t understand him when he was speaking Turkish, and he would openly talk about people with his colleagues while they were standing at the bar. Whether or not every guest understands the language, that kind of behaviour is completely unacceptable in hospitality. His attitude is simply not suited to a customer-facing role. I actually found myself avoiding the lobby bar whenever I saw he was working because interacting with him was genuinely stressful. As a paying guest, no one should feel uncomfortable or unwelcome when ordering a drink. Hotel management should seriously look into his behaviour and professionalism, or rather, the lack of it. One staff member should not be able to leave such a negative impression of an otherwise enjoyable hotel.

1st of all I would like to say the staff on reception, the bar staff and the cleaners were all wonderful and helpful. I will say if you have a family with small kids do not get a pool room above where the slides are the bar is 24 hours but the people underneath clearly can’t handle the drink they be arguing shouting and swearing all night a few times me and my kids were kept awake until 5am I did put complaints in and nothing was done about it until one night I went and shouted at them all, I am all up for people enjoying them selves but when it happens a few days In a row it does take the mick! The hotel was lovely the food was nice the guy in the bag store and the guy in the barbers were amazing too! But be aware of the guy who comes around wanting you to do massages. When he first approached us he said how uk people were good people and was so nice to us but kept going on for us to do the spa we said we will see what happens we didn’t pay them but they reserved a spot which we said if we wanted to we would go down ourselves, on the day they reserved the guy came up to us again and asked us we said we didn’t want to do it and he turned on us started saying this is what our type of people are like been really rude and quite aggressive I had my 6 year old daughter crying my baby was crying from the conflict he walked off I said it’s not professional at all what he is doing he then proceeded to run at me bare in mind I am a pregnant woman and got in my face, I wasn’t going to let him abuse me and my family like he did do so I stood up he got right in my face so I argued back with him and told him I was going to complain he was not bothered kept telling me go complain and laughing like it was some sort of joke? If you are a woman with children just be aware of this man because he is not afraid of been aggressive and confrontational he would not speak to men this way as when my husband came he started going all calm trying to speak like nothing had happened! I reported him but no doubt he will keep his job and continue to act this way knowing he will get no repercussion. Such a shame because he is a very aggressive individual. Besides that all was ok and we had a good time