Alexandre La Siesta

We recently stayed at the Alexandre Hotel La Siesta on a half-board basis. While the room was reasonably clean and the cleaners themselves were very nice, the room decor is very out dated. Furthermore, some of the other staff members were unhelpful and lacked a welcoming attitude. *Reply from post below* Hi Elise, Thank you for your response, though it is disappointing to see management attempt to deflect serious hygiene and service issues by focusing on a dispute over a bottle of water. ​To address a few points raised: ​The Cockroach Issue: To imply that our concerns are unfounded or made up is insulting. My husband actually had to kill cockroaches himself during our stay, and our children witnessed it too. Seeing them on the floor and directly on top of the food counters on multiple occasions is a severe hygiene failure that future guests have a right to know about. ​Reporting During the Stay: Guests do not always log formal complaints at reception for every single issue while trying to enjoy a holiday—especially when basic things like filthy, lipstick-stained water glasses at breakfast already set a very poor standard for cleanliness from day one. ​The Water Policy & Lack of Communication: There was no sign anywhere in the dining area stating that outside water was not permitted, and we were never informed about this rule when we checked in. Trying to spring this unannounced rule on guests and frame a blanket ban as "standard" does not make it reasonable. Restricting plain water in this way feels unnecessarily unaccommodating compared to other hotels we have stayed in. ​Multiple Family Reviews: It is completely natural that members of the same family sharing the exact same holiday experience would independently choose to warn others about what they went through. ​Staff and Facilities: While we appreciated the hard work of the room cleaners, the overall decor is tired, the indoor play area is run-down, and several other staff members lacked a helpful attitude. ​Dismissing valid health, cleanliness, and service feedback as mere "dissatisfaction arising from hotel policy" does not excuse the conditions we experienced. We stand by our review and will not be returning.

I stayed at this hotel expecting 4-star standards based on the price and the pictures on the booking site. Unfortunately, the reality is shocking. The hotel is very dirty, old, and poorly maintained. The walls are cracked, the furniture is stained and worn out, and many items (especially sofas in the bar area) look like they should have been replaced years ago. Everything feels outdated and neglected. I personally spoke with the lady responsible for hotel management and raised these issues. She told me she was “happy” with the current condition. When I pointed out the damaged sofa, she said it was “ok”. When I mentioned the unsecured electrical cables near the children’s playground, she replied that they are in the “garden” and guests are not allowed there — even though the area is easily accessible and dangerous for children. This level of denial from management is very concerning. I have stayed in much better 3-star hotels. This property does not deserve more than 2 stars in its current state. I strongly do not recommend this hotel. Save your money and book somewhere else. Thank you for your reply, but I must say it is highly disappointing and does not address the real issues. It is not “contradictory” to criticise the poor condition of the hotel while maintenance work is being done — the problem is that the hotel is in such a bad state that constant repairs are necessary, yet nothing seems to improve. The hotel looks and feels like an ongoing construction site, not a 4-star property. Regarding the sofa: when I was there it was dirty and damaged. Claiming it was “already replaced” is simply not true based on what I saw and photographed. The same goes for the exposed electrical cables next to the children’s area — telling guests “you are not allowed there” or “watch your children” is not a serious answer. It is dangerous and unacceptable. The pool area is dirty, with cracked tiles and standing water. The pool table is taped off. The chairs have visibly dirty and stained cushions. Even the cups and mugs in the rooms are old and chipped. These are not minor issues — this is a general lack of maintenance and care. Your attempt to defend the hotel and suggest that most guests are satisfied does not change the reality I experienced and documented with photos. This hotel is not operating at 4-star level. In my opinion, it barely reaches 2 stars in its current condition. I stand by every word in my review and I will not change it. I expected much better for the price I paid, especially after seeing the promotional photos on the booking site.

bar staff kind, helpful and very friendly during our stay. reception staff were able to help due to a miss-communication with rooms and were able to move us rooms without hassle. plenty of sun loungers by the pool and is always kept clean and tidy. cleaners in room everyday with fresh towels and beds made up. entertainment on during the day at the pool and evening entertainment too. perfect location in las americas with golden mile etc in walking distance.

Had a fantastic stay at La Siesta Hotel, but what truly made the experience unforgettable was Ramon at the pool bar. From the moment we arrived, Ramon brought such a warm, easygoing energy that instantly set the tone for relaxation. He has that rare ability to make every guest feel like a regular. Whether it was recommending the perfect cocktail, remembering our usual orders, or just sharing a quick laugh, his service went far beyond expectations. The pool bar itself is a great spot to unwind, but Ramon is what makes it special. He’s attentive without being overbearing, always friendly, and clearly takes pride in what he does. You can tell he genuinely enjoys making people happy, and it shows in every interaction. It’s staff members like Ramon who turn a good holiday into a great one. We’ll definitely be back—and the pool bar will be our first stop.

We are just home from a fabulous holiday in la siesta. No complaints at all. Fabulous place and great food and entertainment. Perfect location for shops and beach walks. Rooms are clean and spacious. My only gripe is tea bags. Definitely bring your own. We will definitely be back