Aqua Nevis Club Hotel

We had an amazing time in Aqua Nevis! The animators from Sunny Beach animation were incredible, always interacting with people, making cool games during the day and awesome shows during the night! Ellie, Maria, Chris, Mil and Florian for sure made our holiday special! The food was delicious and there were options for all ages. The rooms were clean and spacious and the aquapark kept my kids occupied. The bartender are really friendly, special shoutout to Nasko at the pool bar and Ivan at the sports bar. They were really friendly. The other staff was also nice and kind. I think we’d definitely return

We have just returned from a week’s stay at Aqua Nevis as a family, booked through TUI. Whilst we’ve made some wonderful family memories, unfortunately the hotel itself didn’t quite live up to expectations, especially considering the price we paid. There are definitely positives. Maria from the animation team was absolutely fantastic with our daughter and genuinely made her holiday. The gentleman working at the pool bar (Friday to Monday) was always friendly and welcoming, and the lifeguards deserve recognition for taking safety seriously and handling difficult situations professionally. The à la carte restaurant was also excellent and by far the best meal of our stay. Unfortunately, there were too many negatives for us to return. The buffet food was repetitive and of poor quality, there were recurring cleanliness issues around the pool and communal toilets, a persistent smell of cannabis on our hotel floor, and very little staff presence during the evening entertainment despite inappropriate behaviour from some guests. The biggest disappointment was the water park. Although it’s promoted as part of the hotel, there is no all-inclusive drinks service inside it, meaning guests either have to pay or walk all the way back to the hotel pool bar every time they want a drink. This really reduced the amount of time we spent there and wasn’t something that was made clear before we booked. Overall, we still enjoyed our family holiday because we made the most of it, but for the money we paid there are better all-inclusive family hotels available. I hope the hotel takes this feedback constructively because there are some brilliant staff members here who deserve recognition.

For at være ærlig er vandlandet ret godt, og det var den vigtigste grund til, at vi bookede dette sted. Men »all-inclusive«-konceptet er lidt af en vits — det lever absolut ikke op til, hvad der står på etiketten. Morgenmaden var ret dårlig, og frokosten var lidt hit-and-miss, men jeg må sige, at cocktailsene var fantastiske og helt klart fik os i godt humør. Receptionspersonalet og personalet i lobbybaren var dejlige, meget imødekommende og sørgede hele tiden for, at der var rent og pænt. Når det er sagt, er der tydeligvis for få ansatte i forhold til antallet af gæster, især i aftensmyldretiden. Og gutter, vær venlige at spørge, før I rydder hele bordet, mens vi stadig trækker vejret mellem bidene. Musikken kan til tider være lidt for høj. Hvis I er heldige nok til at få et værelse med udsigt til vandlandet, så prøv at få et på en højere etage. Jeg tror måske, jeg vender tilbage for at besøge Ivan og Daria i baren, når de har lært et par mixologitrick mere. Et godt råd: Sørg for at tjekke vejrudsigten fra flere forskellige kilder, før I booker, da vejret her i området kan være ret vildledende. Prøv at sigte efter de varme, rigtige sommerdage. Når det er sagt, så kan jeg trods alle manglerne efter en ferie som denne slet ikke klare tanken om at skulle tilbage på arbejde!

As a long term manager in a hotel, I arrived from a night flight with my wife (senior citizens) and 3 other families with small children. We booked 4 rooms in advance (total of 14 persons). The welcome we faced upon arrival from the receptionist (Denislav) was demeaning to say the least. From the moment we arrived (early morning), we were unable to BUY coffee from the bar and were explained that only after we get our rooms (at 15:00) we will be able to get coffee. The attitude was shocking: no compassion for elderly people or small children. During these long hours, we, the entire group, waited for our rooms, while we noticed the arrival of many families who were given their rooms without any extra charge (so they said). We offered to pay for an advance check-in, but sadly we were told that "there are no empty/clean rooms available". I wonder what is the difference between us and those who got their rooms long before check-in hour??? Eventually we received 1 room at about 14:00 and were charged EU 24.00 for the "early check-in". Even for a safe in the room, we were asked to pay, in advance, EU4.00 for each day. We have travelled a lot in our life, but we have never been asked to pay for a safe in the room. That and not only, we were given 4 rooms on the 1st floor on top of a large black roof full of dirt and cats roaming in our balconies. Zlatti the PR manager tried to help but the "damage" was already done. Although the kids had a great time at the park and the water slides, we, the senior citizens were left with a bitter taste of our stay and do not plan to return to Aqua Nevis again.

Helt ærligt, lidt af en blandet oplevelse. Jeg klagede over ødelagte stole i tre dage – de blev aldrig repareret, men jeg fik at vide på stedet, at det ville blive ordnet. Jeg faldt ned fra en altanstol, der kun havde tre ben, og brækkede næsten et ribben. Personalet anede ikke, hvor toiletterne var – meget mærkeligt, at jeg måtte pege på mine kønsdele og sige »tisse-tisse«, og efter tre mænd sagde en londoner: »Derovre, makker.« Den samme aftenunderholdning for børnene hele ugen igennem. Det drev mig til vanvid allerede på dag 3. Øllen var på 0,1 %; jeg drak syv, og den smagte ærligt talt som vand. Buffeten var faktisk ikke dårlig, MEN rengøringspersonalet virkede uhøfligt. Jeg satte min tallerken fra mig, og fem minutter senere kom de for at rydde den, selvom jeg ikke var færdig. Det skete ved hvert måltid. Jeg følte mig presset til at spise hurtigt. Vandlandet var fint, indtil nogle rutsjebaner endte på trapper – man faldt ud hele tiden og endte med at slå fødderne mod trapperne. Så vær forsigtig der... Tag på safari – DET ER ABSOLUT VÆRD AT GØRE. Undgå zoologisk have – åh gud, den var i forfald, og der var hverken dyr eller personale