Bosphorus Sorgun Hotel – All Inclusive

Bosphorus Sorgun is one of the most disappointing hotels I have ever seen. It looks beautiful from the outside and even gives a good first impression when you walk in, but that is completely misleading — it is just a beautiful lie. The reality inside is filthy, poorly managed, and honestly unacceptable for any hotel claiming this standard. From the restaurant to the beach area, the hygiene was shocking. Tables were left dirty from the previous night, with crumbs, stains, no cutlery, and a general level of neglect that made every meal feel unhygienic. The fryers were visibly black and filthy, and anyone with basic experience around kitchen equipment can see how dangerous that is when it comes to food safety. The food itself had no taste at all, the pizza at the snack bar was burnt, and the cocktails were even worse. The so-called Porn Star Martini tasted like it was made with the cheapest alcohol possible, and the mojito was basically lime water. The service was just as bad as the cleanliness. The staff were young, inattentive, and constantly on their phones, often avoiding guests instead of helping them. I even went to the bar to order a drink and found the bartender lying on the floor with headphones in, not hearing me at all. That level of laziness and lack of professionalism is embarrassing. The public areas were disgusting too. The beach and pool zones were left from previous day full of dirt, sand, leftover fruit, bananas on the floor, apples that looked like they had been there for days, and sunbeds that were clearly not cleaned overnight. The lobby had dust everywhere, feathers on the couches and floor, and even the phone charging outlet looked dirty. There was also no proper storage room, so luggage was left right at the entrance where anyone could take it. When we complained to guest relations about the cleanliness, there was no real solution, no apology that mattered, and no action offered — just a weak “I will send these pictures to the managers and they will deal with it.” That is not good enough. I had seen several reviews mentioning bad cleanliness here, but I honestly never expected it to be this bad. I was extremely disappointed, and I would not recommend this hotel to anyone. In fact, I would strongly advise people to stay away. UPD after hotel’s reply: From the moment we arrived at 4:00 AM our room of expectations collapsed — drinks and plates full of leftovers sat untouched on restaurant tables until at least 9:00 AM, attracting flies and making the entire dining area look like a health hazard. This was not an isolated lapse, almost every table was left dirty from the previous night, not “one or two” as your reply implies. A busy period is no excuse for leaving plates, cutlery, and food out for hours — that’s basic hygiene and food-safety negligence. The fryers and cooking equipment used were black with old grease, which is dangerously poor sanitation. Equipment in that condition is a known risk factor for foodborne illness. It’s irresponsibly negligent to dismiss these facts and blame customer because they can see it. Your staff’s indifference made things worse: dirty tables weren’t cleared, sunbeds and pool areas were left covered in sand and food debris, and luggage was left unsecured at the entrance. When we raised these problems with guest relations we were given nothing but empty promises and a note that “managers will deal with it.” That is not a solution — it’s a refusal to take responsibility. The hotel may look impressive from the outside, but behind that facade are repeated hygiene failings that put guests at real risk of food poisoning. I strongly urge anyone considering this place to think twice — appearance and marketing do not protect you from getting sick.

Today is my last day at this hotel. I wanted to give my review about my experience here. The room was great. The location was good. The food was also delicious. People are kind and helpful. The entertainment was great every day there was a new activity. Big applause for the whole team especially Bogdan and Nur! The only problem was the room housekeeping. They did not change the bedsheets regularly. There is a guy in the hotel next to the restaurant his name is Serhan. He’s a professional photographer. He will make you great pictures you should go and check his style.

We had a wonderful stay at this hotel. Everything was very clean, well-maintained, and perfectly organized. The staff were professional, friendly, and always ready to help, which made our stay even more enjoyable. I would especially like to praise Ms. Zilan. She is exceptionally hardworking, diligent, efficient, skillful, and kind. She made sure we had everything we needed and was always nearby whenever we required assistance. Her dedication, positive attitude, and outstanding service truly made our stay even more enjoyable. Thank you for the excellent hospitality. We highly recommend this hotel and would be delighted to stay here again.

The hotel has really exceeded our expectations. The food was very good, a lot of options so that you never get bored. The facilities are really good, there is a lot to do (gym, spa, game room, entertainment activities during thr day and shows at night). The beds are also very comfortable and rooms are cleaned every day with fresh towels, drinks etc. All in all, really nothing you might miss in this hotel and would highly recommend it.

We had an outstanding stay at Bosphorus Resort Sorgun, and our warmest impressions go especially to the restaurant staff, most notably the chefs Mr. Ismail and Ahmet Olgats, as well as Ali and the rest of the team. Their professionalism throughout every meal was remarkable, they consistently accommodated our gluten-free dietary needs and went above and beyond to fulfill every request we had. The animation team was also excellent, true party makers who kept the energy up throughout our stay. Overall we left with very positive impressions, even though this hotel is generally more adult-oriented. There was still plenty going on for children, with a well-equipped kids' club, which our two-year-old thoroughly enjoyed and can personally vouch for. A few minor drawbacks: the hotel's distance from the airport, and occasionally a slightly longer wait in line at the grill station (though this wasn't frequent). The beach is sandy, there was always availability on the sun loungers, beach volleyball was available, and the sea was clean. Rooms were cleaned regularly, and we had a beautiful pool view. All in all, the highest praise, especially to the staff who truly put their heart into the entire complex. MARKO, MARIJA AND DIMITRI