HM Isabela-Adults Only

Mixed experience – unfortunately wouldn’t return We’ve just returned from our stay and, although there were some positives, overall we were left disappointed. On arrival, check-in was quick, but unfortunately the reception staff came across as very indifferent. We weren’t given any information about the hotel, where facilities were located, what entertainment was available or what was happening during our stay. A little interaction and a simple explanation of what the hotel offers would have made a much better first impression. The rooms are quite small and, unfortunately, our smoke alarm had a flashing light directly above the bed. If you’re a light sleeper, this is extremely distracting and certainly didn’t help with getting a good night’s sleep. The food was reasonably good, with breakfast and lunch being the highlights for us. There were also themed evenings in the restaurant, which sounded great — however, we only found out about these by speaking to other guests when we returned from eating out. A simple noticeboard or daily information sheet would make such a difference. It shouldn’t be left to guests to find out what’s happening by chance. The pool area itself is nice, clean and well maintained. However, we felt it was missing a bit of atmosphere. Even something simple like water aerobics one morning, a game of volleyball one afternoon a week, or even some background music around the pool would have made a big improvement. There was also a singer on some evenings, which again we only discovered when returning to the hotel and being advised by guests. It was frustrating because there seemed to be things available as part of the all-inclusive package, but very little information was provided about them. It almost felt like the hotel didn’t want guests to know what was available to them. Unfortunately, the biggest disappointment came when checking out. The receptionist was extremely miserable and there was absolutely no interaction other than taking our key cards. A simple “We hope you enjoyed your stay” or “Have a safe journey home” would have cost nothing and would have left us with a much better final impression. Overall, there are some positives, particularly the pool and the food, but the lack of communication, atmosphere and basic customer service really let the hotel down for us. **Manners cost nothing, and unfortunately the way we were treated means this is not a hotel we would choose to return to.**

We thoroughly enjoyed our stay at the HM Isabela. 10 nights all inclusive start of July. One of the best all inclusive hotels I have stayed in. First thing you notice when you enter is the air conditioning and the amazing smell in the reception. Fantastic staff greet you and rooms are easily accessible in the lifts with cases. First floor room directly above the dining area was a little loud in the morning. Light sleepers would maybe require something further up. Room nice, quite compact but lovely big bed and everything you need. Extremely good shower with fantastic water pressure and optional rainfall head. All the facilities were top notch: Restaurant - Loads of space and can accommodate a full hotel no bother. Alternative milks for the morning available. Super food every night and a weekly rotation so no all inclusive food fatigue. Juice machine for breakfast and lunch is extremely poorly dialled in, watery orange juice is tough. Bar - Great staff who make anything you like, can sometimes be a wait during the day when all you need is a soft drink. Self service soft drinks would be ideal. Cocktails come from a machine so if you are a cocktail fan you may be disappointed. Pool - Small, more of a dipping pool rather than swimming. Sunbeds - Plenty during the week, busy at the weekend. Hotel sells a day all inclusive package which appears to be popular with locals. Would schedule days away from the hotel on weekend days. Gym - Small but everything you would need and super outdoor matted area. I would definitely stay here again, highly recommend it to anyone. Couples, older families, groups and singles were all accommodated across the hotel. Santa Ponsa generally is a lovely place, will definitely visit again!

Stay in April for my husband's birthday. Upon arrival, quick check in although reception staff are totally indifferent to guests. Luckily we booked a junior suite otherwise the rooms are so small. Fairly good choice of food with breakfast and lunch being the better of the three. Although the hotel states it's a non smoking hotel with a dedicated area at the entrance for smoking, this is definitely not the case! Guests during our stay were smoking on the balconies, by the pool and in the outside area by the restaurant. When we checked out the receptionist was as miserable as sin. No interaction apart from taking our card keys and stating she wanted to cut out all inclusive bands off. A " hope you enjoyed your stay or have a safe journey home" would have been nice - but nothing. Manners cost nothing and means we won't return to this hotel.

Hotel is spotlessly clean ,staff friendly .I went for B& B ,the breakfast was good with plenty of choices, I had sole occupancy I found the room it a bit small ,it would be difficult with two sharing . Fantastic location near plenty pubs & lovely restaurants. All in all a good experience .

We stayed here as a couple for a week. The hotel is beautifully situated, right on the beach. There are several free parking spaces nearby. The room was very clean, although a bit small – which didn't bother us. We had a lovely little balcony where we could relax. The service and all the staff in general were very friendly. Eva was especially kind. She was very sweet and accommodating! Santi was also very nice and friendly. The food varied – from the breakfast, which was good (only the orange juice and coffee really did taste awful), to the acceptable lunch, to the good dinner. One thing I have to criticize is the utterly terrible WiFi! It's catastrophic and doesn't work at all. It was a bit annoying that it was a non-smoking hotel and you weren't allowed to smoke or vape anywhere (not even on the balcony). I can understand cigarettes, but I think it's unnecessary to prohibit vaping, as it doesn't stink but smells nice and isn't so extreme. Because it's an adults-only hotel, we had quiet and pleasant days without children. We were able to relax very well and will definitely come back! P.S. Eva should be promoted ;-)