Hotel Hills Sarajevo Congress & Thermal Spa Resort

Bo ikke her. Vi reserverede et ophold på to nætter til en familie på fem og forventede et ordentligt værelse, da vi var blevet lovet en indkvartering af høj kvalitet. Det, vi fik, var et sandt mareridt. ​I stedet for ordentlige senge til fem personer var vores værelse udstyret med et stykke skum, der lå direkte på gulvet, og en enkelt hjørnesofa. For at gøre det hele værre fortalte personalet os udtrykkeligt, at de ikke engang havde sengelinned. De gav os beskidte dyner og uvaskede puder uden et eneste lagen til at dække dem med. Det er fuldstændig uhygiejnisk og modbydeligt – vi kunne ikke engang sove. Resten af hotellet var lige så skuffende: ​Beskidte og ubrugelige senge: At forvente, at gæsterne skal sove på beskidte puder og bare skummadrasser uden lagener, er en massiv overtrædelse af sundhedsbestemmelserne. ​Iskolde »termiske« bassiner: Børnebassinet var iskoldt, hvilket gjorde det umuligt for vores børn at nyde resortets største attraktion. ​Forfærdelig mad og service: Maden var elendig, og personalet var afvisende, uhjælpsomt og fuldstændig ligeglad med vores situation. ​Dette resort er langt fra en 5-stjernet oplevelse; det føles som et overpriset mareridt af et vandrerhjem. Spar dine penge og bo et sted, der værdsætter grundlæggende hygiejne og respekt for kunderne.

For mig var det et fantastisk sted: lige uden for byen, med masser af parkeringspladser, hvilket gjorde det nemt at tage af sted i bil og udforske forskellige steder i nærheden. Indendørs- og udendørsbassinerne samt vandlandet var et af højdepunkterne – perfekt for børn og rigtig sjovt for hele familien. Den eneste ulempe var manglen på et smart-tv. Om aftenen ville vi gerne have set noget sammen på et andet sprog.

Selvom det er et 5-stjernet hotel, virker det knap nok som om, det fortjener 3 stjerner. Det må have været rigtig godt for længe siden, men nu bør dets stjerneklassificering tages op til fornyet overvejelse. Man får indtryk af, at ledelsen ikke har været involveret i hotellet i lang tid og ikke er særlig interesseret i det. Det føles ret gammelt nu, hvilket tydeligt ses på værelsernes kvalitet. De er rummelige, men de viser tegn på slitage. Loftet på vores værelse var plettet med brune pletter. Der er ikke noget gratis vand på værelset; jeg spurgte i receptionen, og det er første gang nogensinde, jeg har fået at vide, at jeg skal drikke vand fra hanen! For et 5-stjernet hotel er dette niveau af gæstfrihed utroligt. Det er dejligt, at jeres vand fra hanen er så rent, men til denne pris burde man da have fået en flaske vand på værelset. Næsten alle skabene i spaen er i stykker; jeg måtte prøve omkring 10 skabe, før jeg fandt et med en lås, der virkede. Der er heller ingen bænke i spa-området; man er nødt til at lave akrobatik for at skifte sko. Der udleveres ikke tøfler. Jeg har boet på 3- og 4-stjernede hoteller i Sarajevo, hvor værelserne var langt mere komfortable!

Unfortunately, our experience at this hotel was very disappointing, especially considering that it is advertised as a 5-star property. The service was extremely poor, particularly at the spa. What was especially surprising is that hotel guests, despite already paying a very high price for their rooms, are still required to pay an additional fee for a sunbed by the pool. The pool itself was also extremely cold, making it difficult to enjoy. Another surprising issue was that there was not even complimentary water provided in the room, which is something we would consider a basic standard for a hotel of this category. The staff were neither friendly nor helpful, and overall the level of service was far below what we would expect from a luxury hotel. Considering the high room rates, additional charges, lack of basic amenities, and disappointing service, I would definitely not consider this a true 5-star hotel experience.

· We had an excellent stay and were particularly impressed by the outstanding buffet breakfast. The selection was incredibly diverse, offering something for every taste. In addition to the usual breakfast favorites such as freshly prepared eggs and omelets, cereals, fruits, breads, tea, and juices, there were also unique options that are rarely found at breakfast buffets, including fried chicken, chicken and fish nuggets, and rice. The wide variety ensured that both adults and children could find meals they enjoyed. Another great advantage was that the kitchen is Halal-certified, providing additional peace of mind for Muslim travelers. The swimming pool and water park facilities were exceptional and well-maintained. They offered endless fun for guests of all ages, making this hotel a perfect choice for families. Overall, the combination of excellent food, family-friendly amenities, and high-quality service made our stay truly memorable. Highly recommended for anyone looking for a relaxing and enjoyable family vacation. While our overall stay was pleasant, there were several maintenance issues that require attention. The balcony door handle in our room was loose and did not function properly. Similarly, the toilet flush buttons were loose and appeared to be in need of repair. We also noticed that many lockers in the changing rooms near the swimming pool were out of service, which was inconvenient for guests. In addition, one of the elevators was out of order throughout our stay and remained unrepaired during that time. I would encourage hotel management to pay closer attention to property maintenance, as addressing these issues would significantly enhance the overall guest experience.