Hotel HL Sahara Playa

Me & my other half have just got home after spending a week here… when we pick a hotel the one thing we do is a deep dive on reviews to find out information and what to expect when we get there … well the location is brilliant as is the views but the clientele let me tell you was not great … in the 7 days we spent there we were the only English couple and think from the music played its primarily a German hotel so if your English .. avoid at all costs .. we were approached once by the afternoon entertainment lass and when she spoke German to us and we replied in English she walked off and never spoke to us again … every meal we’d get very strange looks as we walked into the restaurant from other guests almost like I was walking with toilet paper hanging out my arse! Was strange and at some times very uncomfortable. The hotel itself is very nice! It has 3 pool areas and 2 areas with jacuzzis which you can see in the pictures .. best part of this hotel is the rooftop terrace we spent most of our days there when we weren’t out at events. The food served was a bit 50/50 sometimes they had some decent options other times I was glad there was a pizza station at the back. One very big positive I will say is our flight arrived 40 mins early and with getting through security so quick and a private transfer we were there very early but with out room ready they allowed us to check in early and reception staff were helpful that day .. didn’t really get any type of tour just told where our room was and that was it.

Our stay here was awful, we booked with a travel agency, they told us that the hotel was fully renovated which was part of why we booked. We checked in, the guy at the front desk was very friendly and helpful and so were the staff we meet that day! We get to our room, at first glance its modern and very clean, but we also noticed hints of on going construction, which was surprising since we were told it was newly renovated, but since it was Sunday no work was going on. Next day we woke up to drilling and the obvious sound of construction. We were surprised but we thought we would just ignore it since we traveled around the island most days. One day when we got back to the hotel we noticed that our key card wouldn’t open the side gate to our building, they told us the electricity was out because of the construction, meaning no elevator or ac, which was a problem since it was very hot and we were on the top floor, there was no electricity for the rest of the day after this. We have no idea if this caused the ac in our room to break or not but for the rest of the week our ac was broken, and when we told this to a lady at the front desk she told us she couldn’t do anything in a manner that was surprising. But our biggest problem was that one day we were getting ready to go down to the beach, the construction workers were working right outside of our wall, they were drilling something, when they drilled straight thru our wall. There was a gaping hole in the wall. Of course we immediately tried to tell the workers who also noticed their mistake but there were a language barrier sadly, obvious we didn’t blame anyone for this incident, the bigger problem was how the staff and the traveling agency handled it. We immediately notified the front desk about what happened, it was the same woman who we notified about the ac earlier that week. She told us she well send someone to fix it, and thats it no further questions nothing. Someone came later that day and they were very quick and polite thankfully. At this point we were exhausted by everything that was happening, and what was supposed to be our vacation where we wanted to relax turned into going back and forth with the hotel and our travel agency, and neither was helpful.They wanted to put us in another room which would have been a smaller room so we declined that, and the other offer was an another room in the same building where we originally had a room, which wouldn’t have fixed anything since the building was on the construction site so we still had to listen to the drilling and other stuff when we were in the room. On the day of check out we noticed that the bathroom ceiling had water damage which wasn’t there when we arrived, so we reported that too, to the same lady who we reported everything, she was acting like we were the problem, she was very unprofessional towards us. Otherwise the buffet was good, not many options but it had very good options. The bar was awesome too the cocktails were absolutely fantastic. The cleaning staff were very kind and they cleaned our room beautifully. I wouldn’t recommend this hotel but i would recommend the buffet.

Went to Gran Canaria for the first time on a solo trip for my birthday weekend. Upon arrival I was already surprised by the zen appearance. Everything went smoothly upon check in and I got an amazing room/appartment with pool view. Breakfast, lunch and dinner were amazing. Various options. Coffee, juices, wine, cocktails and more. Lots of delicious desserts. Something for everyone. The hotel has several room options, several pools, whirlpools and a gym. The hotel is on the corner of La Playa del Ingles. You have several restaurants, bars, shops and thus the beach nearby. The dunes of Maspalomas are on walking distance too. I had a great time and will definitely go back.

Lovely looking hotel shame about the member of staff who lied. I visited this hotel last month and made the reception team aware that the AC in my room did not work. I was provided with a fan and told they were aware there is issues with the AC in that particular room. When I asked for progress as to what was being done I was told I was just getting a fan. Not the level of service you would expect from a 4* hotel. I called my holiday provider who then called the hotel. The hotel staff are now saying that there was no issue with the AC. Yet my room did not get any cooler than 25 even at night. I think it’s disgusting that a hotel thinks it’s acceptable to plain face lie

A great place to be with really nice people and everything you need on the holiday. We had a junior suite which was perfect and spotlessly clean. Food was really good and plenty to choose from. Can’t wait to return next year 🥺