Iberostar Waves Creta Panorama & Mare

For more than 10 years, my family and I have chosen this hotel for our vacations, and there is a very good reason why we always come back. Every stay reminds us that we made the right choice. The location is simply perfect, with beautiful beaches, crystal-clear bays, and a large, well-maintained area that offers both lively entertainment and peaceful places to relax. Whether you are looking for activities or complete privacy, this hotel has it all. The staff is incredibly welcoming, professional, and always ready to help with a smile. Their hospitality makes us feel at home every single time. The food is consistently delicious, with a great variety and excellent quality. What impresses us year after year is that the hotel never stands still. The entertainment team always prepares amazing programs and shows, there are new events to enjoy, and the hotel continuously improves its gardens, outdoor areas, and rooms. It is wonderful to see how much effort is invested in making every season even better than the last. We always leave feeling truly relaxed, happy, and already looking forward to our next visit. This hotel has become a special place for our family, and we cannot imagine spending our holidays anywhere else. A heartfelt thank you to every member of the hotel staff and to the hotel manager Orestis Kapetanias for your dedication, hard work, and passion. You have created a place where guests feel genuinely cared for, and that is something very special. We are already looking forward to returning again. With warmest regards, Algirdas Ponelis and family

We spent 10 wonderful nights in this hotel in August. Although the hotel must have been full at this time of year it was absolutelynot problematic at all. We were even able to find sun chairs in both of the bays every day without issue. The food was very good and the staff were pleasant at all times. The Animation team was fantastic and all of us had a very fun and relaxing time. I would not hesitate to come again.

Coming from someone who has been to 10+ hotels on Crete, this one is hands down the absolute best. Everything is phenomenal - the room, the food, the location, the staff. And the prices here are not higher than much inferior competitors. Also this is an absolute heaven for small kids. Our 3 and 1 year old are always busy, having fun, and have lots of activities to do. Even the not so recently refurbished bungalows are of great quality and superb location. The only improvement I would suggest is to have more toddler friendly toys and surfaces in the kids area behind the reception. It is rather empty right now. But that is truly the only small negative. Will certainly come back here!

We arrived at the hotel with a family of 14 in seperate rooms and the rooms were nice the only thing I would say about rooms and cards is that there is only 1 room card so you don't have a spare. The view was really nice especially at sunset. You have to walk a moderate distance to go to the beach and there is not much sand on the beach mostly big rocks. In the nearby sister hotel there was a third party water sports which I liked,I tried the canoeing. The only thing i would say is that the bananna boat is a touch overpriced being 15 euros each. The anamation team was really nice and there are seperate age groups, Monkey camp 4-7,Dolphin camp 8-12 with kai and zoi(they are nice and funny) and the adults. They have a 1 week theatre schedule and we were they for longer than a week so we didn't want to watch the same thing. For some of the shows it says its a fire show but it was mostly dances but the best of the best was funny. Food wise there could have been more options and bring more foods such as the steak bake and hast brown from uk. They mostly target uk and german audicences. There are 2 freshwater pools the rest are salt which annoyed me because I had to go to the water park or "Luxury pool" as I call it . Saying that the "Luxury pool" had proper sunbeads and gazeboes and an infinity pool. The "Luxury pool" is the one at the other end of the hotel near the metal fence opposite side of the sister hotel. There is a gym and a spa and the massages are a bit overprices at 120 euros each. There is a donut shack and we loved that (its a coffee shop but we got donuts there) and since we had a big family we were able to get 10 donuts! There is a train outside of the hotel that leads to other villages. From Arthur UK Age 12

My Review of Iberostar Waves Creta Panorama & Mare I recently returned from a 12-day vacation at this hotel. This is my second year in a row staying here, and I want to share an honest review from the perspective of an 18-year-old traveling with his parents. The Good: Renovated Rooms: The room updates are great. Last year, we had to use heavy, uncomfortable metal keys. Now, the hotel has switched to key cards, which is much more convenient. Staff & Entertainment: The staff is friendly, and the animation team does a great job with interesting shows. Customer Service: Management really cares about feedback. After a previous minor issue, the hotel manager contacted me the very next day to discuss it. As an apology, she offered a free late check-out, an extra dinner at an a-la-carte restaurant, and some branded gifts (a bag and a beach towel). I really appreciate this level of service. The Bad: No Nightlife: The biggest downside for me is the lack of evening entertainment for young adults. The nightclub is closed, and there is almost nothing to do at night. Everyone just goes to sleep, which is pretty boring. Balcony Door Hazard: The new balcony doors in the renovated rooms can be tricky. I went out to the balcony, didn't set the handle perfectly, and the door locked behind me. If I hadn't taken my phone with me, I would have been completely stuck and would have had to yell for help across the hotel. This is a real safety hazard, especially for children. Restaurant Hygiene Issue: While I liked the a-la-carte restaurants, I had an unpleasant incident in one of them. I left my table to get some food, and a cat jumped onto my chair and started eating from my plate. The staff didn't even notice; I only found out because the people at the next table told me. This is unacceptable, as it could cause hygiene issues or trigger severe pet allergies. Unqualified Bartenders: The bartenders need better training. I asked for a very common, world-famous classic cocktail, and they didn't know how to make it. It feels like the drinks are just mixed by machines without any human touch or bartender skills. Conclusion: Overall, the hotel is clean and looks good. However, because of the lack of nightlife, the incident with the cat, and the weak bar service, I am giving it a solid 4 stars. To become a true 5-star resort, they need to add real nighttime entertainment and train their bar staff properly.