Oz Hotels İncekum Beach Resort

We are currently staying at Incekum Beach Resort (late September / early October 2026) with our family and still have a few days left here. I am giving 2 stars because while the resort has its good sides, the beach conditions and lack of management response are really disappointing for a 5-star hotel. To be fair, there are nice aspects. The staff is genuinely friendly and polite, the grounds are spacious with green palm trees, and the main pool is large and well-kept. Food is fine, evening entertainment is enjoyable, and our kids like the playground with trampolines. We knew the hotel was older, so we did not expect brand-new facilities. However, there are two major issues: Dirty beach and broken glass: The beach is littered with small plastic trash, foil, and sharp pieces of hard plastic. Worst of all, I found a sharp piece of broken glass in the sand where my children run barefoot. It is hard to believe this beach holds a Blue Flag for 2026. I reported this safety hazard to Guest Relations 4 days ago, but nothing changed. My family and I ended up picking up the trash around our sunbeds ourselves, filling almost an entire 40 to 60 liter bin. Water slides closed early: The slides are supposed to run from 10:00 to 12:00 and 14:00 to 16:00, but staff turns them on late or off early. Today they opened at 10:30 and closed at 11:30. When asked, the lifeguard said they closed them because nobody was using them, but obviously people cannot use them once the water is turned off. The friendly staff and nice pool save this from being a 1-star review, but management needs to address beach safety and stick to advertised slide hours. We hope to see some improvement during the rest of our stay.

Stayed for over 8 days last week. We were put in block 8 which was next to busy road & mosque so prayers were blasting in the windows 5 times a day. We were told we ok to swich in the evening but was fobbed of by day staff. Overall holiday was great special praise for Emine for good drinks in lobby and Muslum in the pool bar for being funny and making tricks. Cant complain about food and activities. There is a nice beach whre you can jump to the water and showers on the actual pier. Biggest down side was reception customer service skills.

We had the most incredible holiday in Turkey! Everything about our stay was absolutely perfect from start to finish. ​The hotel itself was wonderful, but what truly made our stay special was the exceptional service. The entire staff was incredibly friendly, welcoming, and always attentive to our needs. ​A very special thank you goes out to Umut and Mehmet from the evening bar! They provided outstanding service every single night, always serving us with a smile and making our evenings unforgettable. You guys are the best! ​We had a fantastic time and are already planning our next visit. We will definitely come back! Highly recommended!

The OZ Hotel is beautifully located and offers access to three different beaches: a pebble beach, a mixed pebble-and-sand beach, and a beach with a gentle entry into the sea, making it ideal for families with children. The reception staff deserve special recognition. They are exceptionally kind, professional, and always willing to help. I would also like to express my sincere appreciation for the hotel bellboys, who work tirelessly in extremely high temperatures, carrying guests' luggage with a smile and remarkable dedication. All of the hotel's bars, including the lobby bar and the pool bar, are of an excellent standard. The food is delicious, fresh, and varied, ensuring that every guest can find something to enjoy. The coffee shop also deserves special praise for its excellent coffee and its incredibly friendly and welcoming staff. I also had the opportunity to dine at the à la carte seafood restaurant. The dishes were outstanding, prepared with high-quality ingredients, and beautifully presented. The entertainment programme for both children and adults is excellent. The animation team is energetic, enthusiastic, and genuinely committed to making guests feel welcome. Their friendliness, warmth, and positive attitude create a wonderful atmosphere throughout the hotel. Unfortunately, there is one issue that, in my opinion, requires immediate attention. The biggest drawback of the hotel is the lobby. Although the lobby bar is excellent and the lady and gentleman working there provide outstanding service, the temperature in the lobby exceeds 40°C in the evenings. Under these conditions, it is impossible to relax, enjoy a delicious cocktail, or simply cool down after a long day. I also noticed that the reception staff, the employee responsible for restaurant reservations, and other members of the hotel team have to work in these extremely difficult conditions. They appeared to be overheated, and it was genuinely concerning to see them working in such intense heat. From my observations, the air conditioning appeared to be switched off at around 6:00 p.m. I do not know the reason for this decision, but if this is indeed the hotel's policy, I strongly encourage the management to reconsider it. It is difficult to understand why employees are expected to work for many hours in such extreme temperatures while guests cannot comfortably enjoy one of the hotel's main public areas. Every evening, guests return from the bazaar, local markets, sightseeing trips to Side, or other excursions. Naturally, they look forward to sitting in a cool lobby, relaxing with an excellent drink, and enjoying a pleasant atmosphere. Unfortunately, due to the excessive heat, this is simply not possible. I sincerely hope that the hotel management will address this issue. I am convinced that improving the conditions in the lobby would significantly enhance the comfort of both guests and employees. With this one improvement, this truly exceptional hotel would become an almost perfect place to stay.

Amazing hotel, but what impressed us the most was the incredible staff. From the management to the person bringing you a cold glass of wine with a genuine smile, the pool bar team and the amazing animators — you are all truly wonderful! Thank you to every single person who makes this hotel so special. ❤️ And a special thank you to Emine at the lobby bar. Emine, you are absolutely wonderful! ❤️