Zafiro Can Picafort

Treasured Memories We had an amazing 14-day family holiday at Zafiro Can Picafort, and it exceeded all our expectations. From arrival to departure, we felt genuinely welcome. A huge thank you to the entertainment team for creating such an incredible atmosphere every day with sports, children’s activities, evening shows, and live performances. Your enthusiasm, professionalism, and passion made our holiday unforgettable. Even during the power outage, you adapted immediately and kept everyone smiling. Special thanks to Carlos, Alberto, Beatriz, Camila, Yaco, Mael, and Anna. You became a part of our happiest memories. Many thanks to the reception team, especially Kim, for always being kind, professional, and helpful, and to the General Manager Maria, whose dedication makes the hotel feel like home. The food, restaurants, bars, and service were outstanding. Our swim-up room was perfect during the hot weather, and the hotel shop was very convenient. Although we don’t speak Spanish and our English is limited, every member of the staff treated us with kindness, patience, and respect, making communication easy. Thank you, Zafiro Can Picafort, for giving our family memories we will treasure forever. We can’t wait to come back!

Had a lovely experience at this hotel. We’ve just come back from an amazing family holiday in Majorca, and we couldn’t be happier with our choice. My husband, our son and I stayed in a lovely apartment with a beautiful pool, and everything exceeded our expectations. The entertainment for children was absolutely fantastic our little boy enjoyed every single activity the hotel offered and looked forward to them every day. The food was delicious, and the wide selection of cocktails was definitely one of the highlights for my husband and me! All the staff were incredibly kind and welcoming, but we would especially like to mention a waiter called Dani. From the very first day, he impressed us with his outstanding service. He always gave us the best recommendations, interacted so warmly with our son, and constantly had the loveliest smile on his face. Our little boy hasn’t stopped talking about him since we came home! We will definitely be returning next year, hopefully with slightly better weather, as unfortunately we visited during a rainy period. Nevertheless, the wonderful staff and atmosphere made our holiday truly special. Thank you all. Hannah

Firstly, this isn’t a completely negative review. The hotel facilities, especially the splash pool, were great. The service in bars and restaurants was fantastic. The food was bang average but what you’d expect for the price of the holiday. HOWEVER, the hotel provided us with a cot which was infested with bugs and my son was bitten. I was obviously concerned that these could potentially be bed bugs. I reported this to the hotel and was initially impressed with their response, getting an independent pest control company to inspect within 24 hours. I was verbally advised that no bed bugs were found, and as a gesture of goodwill to make up for the stress, I was offered à la carte dining for the rest of the stay. I wanted to get on with my holiday at this point. They had replaced the cot with another dirty cot with holes in it, but eventually we got a new fresh one. However, when they provided the report from the company, it failed to confirm that the cot was inspected. Note, the cot and mattress etc had been placed outside on the terrace to prevent further spread of the bugs. The report outlined that everything INSIDE the room was inspected. The report did not confirm the presence of the bugs in the mattress (which were still there days later) or what the bugs were. Instead, it highlighted that mosquitos were present in the room and bites were likely from these. We wholeheartedly accept mosquitos were in the room and place no blame or fault with the hotel for this. However, why did the report not include the presence of the bugs? I sought clarity with the hotel as to whether their cot was actually inspected and what the bugs were but to date, they have refused to clarify this point. This leads me to believe that it either wasn’t inspected, thus leaving the report redundant. Or it was inspected and they don’t want to publish the results. They requested I sign an NDA to state the matter was resolved and that I had accepted compensation (the à la carte meals) - however, this was not explained prior to having the meals. As the issue was not resolved, I refused to sign the document. To add insult to injury, they then charged me €193 for the meals!

We've stayed with the Zafiro hotel chain before and have generally had positive experiences, which is why we chose Zafiro Can Picafort. Overall, we enjoyed our stay, but this particular hotel felt very good in some areas and less impressive in others. The food was decent with plenty of choice available at the buffet. However, after a few days, the buffet can become quite repetitive. I would strongly recommend booking all three standalone restaurants during your stay, as they provide some much-needed variety and were a welcome change from the main dining options. The rooms have clearly been recently renovated and were clean, modern, and comfortable. That said, the quality of the finishing wasn't always to the standard you might expect. There were noticeable issues around areas such as the toilet and shower tray where the attention to detail seemed to be lacking. The hotel grounds are pleasant enough and provide a good environment for families, but they are starting to show signs of wear and tear. There are cracked tiles in places, areas of black mould around the pool complex, and generally the property would benefit from some TLC and a wider refurbishment programme to bring it back up to the standard associated with the Zafiro brand. Despite these shortcomings, the staff were friendly, the facilities were good, and we still had an enjoyable holiday. Zafiro remains a hotel chain that we rate highly overall, but Can Picafort feels like a property that is due for some investment and upgrading to fully meet the standards seen elsewhere in the group. Rating: ⭐⭐⭐⭐️ A good holiday overall, with decent food, clean renovated rooms, and solid facilities, but some maintenance issues prevent it from being a standout Zafiro property.

We had a fantastic stay at the hotel and couldn't fault our experience. From our arrival, everything was seamless, with no issues finding the hotel, checking in, or accessing our room. The entire resort was exceptionally clean and well maintained. The evening entertainment was excellent, and the kids' club provided plenty of fun activities that our 8-year-old thoroughly enjoyed. The swimming pools were all clean and enjoyable, and every member of staff we encountered was friendly, welcoming, and helpful. The restaurants offered an excellent variety of high-quality food, with something to suit every taste. Overall, we had a wonderful holiday and would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.