Hotel Best Indalo

Love this hotel. Stayed here in 1982 and have frequently stayed. We have stayed over night when we lived in Spain and can't fault anything. A spanish owned hotel which is really nice as you get to meet some really lovely guests. All the staff were helpful and friendly from front of house, restaurant, housekeeping and entertainment group. The hotel was clean,the housekeeping work really hard to maintain all public areas and rooms. The new pool area has loads of sunbeds and parasoles. Evening entertainment for kids and adults where there was something on every night. We love the location the beach is across the road and a bus service runs frequently should you want to venture out. Late summer some bars down by the hotel are closed,so if you want to just be within walking distance of more variety then the pueblo indalo would be better. Food is amazing,lots of choice for breakfast, lunch and dinner,all with different themes. We love spanish food so we were in our element,other options such as pizza,chips,Chinese wok cooked to order and english breakfast.

Let's start of with the pros: Lovely swimming pool area, with mobility restricted access, big plus. Amazing location Affordable, half board is good value. Amazing breakfast buffet. Dinner was okay but considering the price there was plenty of choice. Very clean, in the rooms and general area's, cleaners cleaned the rooms daily. Good mix of Spanish, British, French and German. This isn't your typical resort hotel which was really nice. Still had authentic Spanish feel to it. Negatives: Staff were friendly but the hotel bar area was massively understaffed. Long waiting times at the ba. Kids pirate ship play area is on top of a huge steep hill, not ideal for those with mobility issues or wheelchair users. (Pool area and rest of the hotel is easily accessible though) Only one lift was working to the ground floor area (bar, pool and playground area) this often ment long waiting times especially during breakfast and dinner time periods. Overall it was a great stay, would have been 5 stars if there was better staffing.

We traveled on 14th July for one week. Seniors with 2 12 year old girls. Hotel almost 100% Spanish families on our arrival. Good rooms with fabulous views. Very clean and staff friendly and helpful. Restaurant service very good with theme nights and plenty of choice. The animación team were great with afternoon and evening aqua fun in the pool and lots for little ones in the evening. Be advised that it is all in Spanish but that did not spoil our enjoyment at all. Lovely Flamenco show on second evening. Being there for the World Cup win was certainly a bonus and the atmosphere was fantastic. The hotel began to fill up towards the end of the week which did mean the restaurant and bar were busy but staff worked hard to ensure service was maintained. Would recommend for a super family holiday that reflects the Spanish culture and values.

This hotel is excellent. I stayed here for a week with my son, we were in room 417 which was conveniently located for pool access and had a great view. Room was exceptionally clean, no issues with water pressure in the shower and I have to say the cleaning staff work very very hard at this hotel. I knew when I booked that this is where predominately Spanish people go on holiday so I didn’t expect to find the entertainment was in English - why would it be? You don’t go to Butlins and expect the entertainment to be in Chinese! All staff were patient with my broken Spanish and able to converse in English if the necessary conversation was beyond my Spanish capabilities. I particularly want to praise the reception staff for their helpfulness. We were in a half board basis and from what I could see I think it’s the best option - the all inclusive snacks which we didn’t have access to didn’t look like anything we were missing out on. Each night the restaurant was themed and the staff in the restaurant were usually looking pretty stressed but to feed that many people who can blame them. It’s absolute chaos, everyone heading in multiple different directions to get their food but there is a system where the staff are trying to tackle the tables in sections. The only downside I can mention and I am really nitpicking here is that I don’t think we had everything that was available to us explained to us and possibly this was a language barrier issue as maybe there were signs and we just missed them. We did have to figure a lot out for ourselves. The pool is excellent, the pool towels which you can change daily were a handy perk and there’s no queuing up and fighting for sunbeds. Location is great, right across from the beach and with good restaurants and bars close by so you don’t need to wander far. If you want a decent proper supermarket then you do need to go a little further but it’s not too far just pick the right time of day to go to avoid walking in extreme heat. We were unable to book a late checkout but it was no hassle. Our bags were in the locked luggage room and we used the courtesy showers which were impressive so we still managed to make the most of our last day there. Well done Hotel Best Indalo and thank you for a wonderful relaxing week.

Allocated top floor although pensioners with. no lifts to room. Room stunk of drains. Key bracelets often (3 times) didn’t work to get into apartment, had to go up and sown flight of stairs to get reception to get key reset to regain access! Unfortunately, overall not a pleasant experience and will not be booking this hotel again….