Ozkaymak Falez Hotel

I had the best experience at Prenses Spa! From the moment I arrived, everyone was so friendly, welcoming, and professional. The staff made me feel comfortable and took great care of me throughout my visit. The service was excellent, and the attention to detail was outstanding. I would definitely recommend Prenses Spa to everyone looking for a relaxing and high-quality experience. I can’t wait to come back!

Prenaus Spa was absolutely amazing! The hamam and massage was just on another level. Polite, friendly and respectful.. I just had to go 3 times in 5 days 👌🏾 Hotel and entertainment needs improving somewhat but overall a decent place to stay in Antalya as it’s 20/40mins walk to the old market and bazaar with a 15/20m walk to the beach strip.

I came today to Prenses Spa. It was amazing and very clean and comfortable. It wasn't crowded. I didn't have to wait. The staff was really very polite and kind. They are very cheerful 😀. I recommend this place to everyone. Miss Alın will help you so much and she will make sure that you are enjoying. 💓

Negative points: • The hotel has 13 floors but only 3 elevators, resulting in quite a long wait during busy times. • The mattress was horrible — a total disaster. It was extremely uncomfortable and even caused a bruise on my hip. • There was no option to have lunch after checking out at 12:00. Very disappointing service! • The housekeeping could definitely be improved, as the room was not always cleaned to an acceptable standard. • We called the hotel before booking, and they told us that there would be mini disco for the kids. Unfortunately, there was no mini disco at all. • There was no music or entertainment during the day, which made the atmosphere feel rather quiet Positive points: • The food was tasty • The staff were friendly • The location is excellent, with many places and attractions within walking distance. •The hotel beach was good and friendly staff

Charged EUR 10/hour under security threats on departure day — beware if your flight is delayed Stayed 20–27 July 2026, Ultra All Inclusive package. The location and grounds are decent — but the "5 stars" exist only on the sign, and it all ended with money being demanded under security threats on departure day. First, the "ultra all inclusive" in practice: queues at every meal, and food is not replenished — it works on a "first come, first served" basis: if a dish runs out even an hour before the end of dinner, nobody restocks it, and latecomers eat whatever is left. The extreme case: lunch is officially served until 14:30, yet one day at 14:10 the food lines were already practically empty. The restaurant staff declared lunch "finished" and sent me to the reception; I came back down with a reception employee — I have a video of the empty lines taken at 14:24, six minutes before the official end of lunch. Pizza at the snack bar: one day there simply was none, and when there was, it turned out you may only eat it right there — taking it to a restaurant table 10 meters away is not allowed; the cook first interrogated me about where exactly I was going to eat it and kept repeating I had to sit and eat at the snack bar. And for most of the week the bars had no rum — "mojitos" were made with vodka. Minor things one by one; together, a hotel that systematically under-delivers what is paid for. Privacy is a separate story. Our room's window faced, almost at arm's length, a technical terrace with solar panels; staff walk along it at window level, and the room's curtain is semi-transparent — from the terrace one can see the room and whoever is inside. One day, while we were lying in the room undressed, a hotel employee was walking right behind the glass, looking around, collecting swimwear that had blown down from the upper floors. He nearly took our swimwear lying neatly by our window — I had to jump up, cover myself with the curtain and stop him; after my remark he just crumpled it and dropped it roughly back. Now the main part. Our return flight was delayed by 4 hours 40 minutes — obviously not our fault. We informed the hotel guide in writing at 9:11 in the morning; the tour operator officially rescheduled our transfer from 13:40 to 16:55. The hotel's own departure information sheet, printed by the hotel and placed in the reception folder the day before, stated our departure time as 13:40 — with no mention of any extra charges. When we came down to the transfer at about 17:00, the reception demanded EUR 10 for every hour of "late check-out". We asked to see the official price list confirming this tariff — refused. Then security staff were called, and we were told directly: if you don't pay, you won't be allowed to leave the territory or board the tour operator's transfer, and will be held until the police arrive. There were several security guards standing right up against us, and when we tried to walk past, they grabbed us by the arms. To avoid missing our flight, we paid TRY 2,149.87 by card. The receipt contains no description of the service at all — just "sale"; it is impossible to tell from the receipt what the money was taken for. One final touch about how complaints are handled here. At check-out I listed to the hotel manager everything described above. His reply: "Why didn't you find me and tell me?" I reminded him that we had gone to the reception and a reception employee had walked with us to the restaurant over the lunch issue — the very episode with the 14:24 video. The manager's answer: "No girls work at our reception." No further comment needed. Bottom line: a 5* hotel collects money from departing tourists without a price list, without any breakdown on the receipt, under threats of being held on the premises. Complaints have been filed with the tour operator and the Ministry of Culture and Tourism of Türkiye.