Beach Club Doganay Hotel

This hotel has absolutely everything you could need for a great holiday: swimming pools with slides, a game room, kids’ club, children’s pools, a gym, a beach, shops, a spa, and several restaurants. Our side sea view room on the 5th floor was clean, well organized, and stocked with enough toiletries. Housekeeping came every day, and the drinks were restocked regularly. The location is excellent, only about 10-20 minutes from the centres of Alanya and Konaklı. The staff work incredibly hard to keep everything running smoothly, even though some guests do not make it easy with their messiness. A little more politeness from some visitors would go a long way. Special compliments to Sila at the kids’ club and Yusuf at reception. They truly made our stay exceptional with their friendliness and excellent service. The food is varied and all the deserts are absolutely amazing. The staff was helpful, from carrying our luggage to answering all of our questions. The bad reviews are not deserved in my opinion. We will definitely be back! ❤️

I have come back after spending 14 days at this hotel resort, i went with my 2 children and my mother who has bad legs, let me start by saying it is not all bad, there are some really lovely staff at the hotel, the cleaning lady on floor 3 made our stay bearable and some of the waiting staff, however there is this woman who works in reception and is very unkind and would roll her eyes everytime we needed help, im also shocked that they didnt exactly show you properly where things were or what times you could go to the adventure park for the children, i once asked reception about the times of the foam party, they astonishingly did not know, animation team is really what keeps the hotel going, they went above and beyond, also the pools are cleared by 5ish even though they say untill 6pm, we went to the pool near the food terrace and was shocked to find plastic cups all over the pool side and a plastic fork inbetween the pool vents, when i saw this i immediately cleared it up a bit as my toddler could of hurt herself, the beach is made of rocks and pebbles, be careful as waves are quite strong and the pebbles hit my 8 year old son in his private area and he became sick for 2 days, we saw the in house doctor and was hoping for some sort of help, well she wasnt in her office and sent her nurse, and nurse said best thing was to send him to hospital which could of cost us €300, luckily i had some calpol with me and done some home remedies and he got better quite instantly, also the hotel is 2 hours by car from Antalya Airport, the closest village was Alanya and you had to get taxi, but every time you got the reception desk to get a taxi they would charge €12, when in reality it costs 600tl, hotel is quite remote, too many flies in the dinning area, everytime you.would sit down there was flies swarming all over, it was disrupting, also its a buffet style restaurant, we tried their a la carte, but we were left standing there for a while and they served someone else before us, they sat us down, and their a la carte is more like a set menu, we went for their turkish a la carte, the waiter said to move my buggy out of the way and suggested i get the highchair but they never i had to get up and get it myself, when i did get it it was dirty and i had to clean it, they were more interested in their Turkish, Russian and German clients, than anyone else, entre was already at the table and most food tasted sour, then they brang soup which was tasteless, so we got up and went to the terrace restaurant instead, i got ill towards the end if my holiday, and as i was feeling weak mum went to go down to get the food, because i was so ill the best thing would be white rice and some simple chicken, they told her off and said only one scoop of rice, i dont see how that was a problem but others had taken mountains of food and left alot of food on plates, i saw this daily the amount of food wasted was astonishing, oh and the service of lifts was really bad, sometimes having to wait a good half hour to go down to get food because it was always busy. I would steer clear of this hotel, aparently some taxi drivers said that since the owner died a year ago cleanliness of hotel has gone down badly, which was vissible as when sitting in lounge area i did see a small cockroach in the area.

This is my honest review after staying in other 5 stars hotel in different places and countries. The hotel has everything a 5-star hotel should have, however everything is old, broken, unfinished or dirty. Positive points first: - food is excellent! - kids area is ok, my kids had fun - swimming pools are also good enough - AC works perfectly - beach is pleasant and clear water - you can reach the city center in 10 min with taxi (15-20 euro) Negative points: - rooms are small (we are a family of 4) - bathroom is just disgusting (no air circulation, very hot and smelly - staff is unfriendly and almost rude ( there are exceptions of course!) - night events: super loud. Totally unfriendly for kids and sensitive people. We asked 3x to lower the sound which they did for one song and after up again. We could see kids closing their ears during the show! - kids disco: very boring , during our 6 days it was just the same songs and routine. Honestly we paid cheap for high season (July-August) comparing to other hotels which are very expensive nowadays. So we can't really complain but I would recommend to review cleanliness and staff. Thank you

I have never seen a more terrible hotel, we were on vacation with 5 people, we booked 2 rooms, we arrived and got 1 family room with one shower and one toilet, we said for two nights, everything is understandable, everything happens.. We walked around the territory, nothing impressive there, there is no order everywhere, the staff is unfriendly, does not greet, does not communicate, you will not get what you ask for.. Not only that, when we entered the room, we saw a rat, the receptionist did not believe us until we went and saw it ourselves. In the bathroom, the water from the shower was already in the pool, we said that they would clean it, but they were unable to do it, they only brought new towels. Of course, after all this, they changed our room. In the morning, there was a cockroach in the toilet. We killed it, but unfortunately, the cleaner didn't see it for 6 days and didn't throw it away. The next day, the receptionist said that the cockroach was still there. They put fruit and wine in the room every day, we got it for a couple of days. They said that a table would be reserved for breakfast and dinner, because it's hard to find a seat for five people there. One evening, we found that the table was no longer reserved and we could have asked for it and given euros, but they were completely the same. I'm not talking about the pound, because it's terrible what's happening there. I'm not a complainer, we didn't pay cheaply for the holiday, of course I didn't think that we would have to live in a dump. The food is terrible, there's actually a lot of it, but it's impossible to eat, the plates and cups haven't been washed. In short, I don't recommend this hotel to anyone. It won't let me upload footage of the rat running, but if anyone needs it I can send it to you personally.

I have to rate the food. Mashala! Really, 5 stars!If youre vegan- so many things to choose from! If you nice slow cooked meals- youre in for a blast. People who like to eat- best vacation everrrr! Good job! All the best from me. Enjoy!❤️