Senza The Inn Resort & Spa Resort Hotel

🔴 OUR WORST FAMILY HOLIDAY – DEFINITELY NOT RECOMMENDED! We do NOT recommend this hotel, especially for families with children! We came here as a family expecting a relaxing and enjoyable holiday, but unfortunately, our experience was extremely disappointing. We could not get a single peaceful night's sleep during our stay. There was constant noise, shouting and fighting outside, as well as excessive noise in the rooms. This is absolutely unacceptable for a hotel where guests are supposed to be able to relax and feel safe. What makes the situation even worse is that we complained to the hotel management, but absolutely nothing was done! Our concerns were practically ignored. The staff and security seemed unwilling or unable to deal with the situation. This raises serious concerns about the safety, comfort and well-being of guests. The room cleanliness and housekeeping were terrible. The food was disappointing, with very little variety and almost the same dishes served every day. Drinks were served in plastic cups, which added to our disappointment with the overall standard of service. Communication with the staff was also difficult, as some employees struggled to understand what we were saying. We paid for a family holiday, not sleepless nights, constant stress and ignored complaints. When you travel with your family, you expect a clean environment, decent food, safety and the opportunity to get a good night's sleep. Unfortunately, this hotel failed to meet even these basic expectations. The most frustrating part is that we gave the hotel management the opportunity to address our concerns, but nothing changed. Guests deserve to be treated with respect, and complaints about noise and fighting should be taken seriously. If you are looking for a peaceful, relaxing family holiday, I strongly recommend choosing a different hotel. However, if you want sleepless nights, constant noise, unpleasant surprises and management that does not seem to care about your complaints, then this might be the place for you. We would never return to this hotel, and based on our experience, we cannot recommend it to other travellers. Think carefully before booking! ⭐⭐ Our experience: extremely

First of all, if you think you’re going to an ultra all inclusive resort, you’re not! They charge for Wifi, for ice cream, extra cards, extra hours for early or late check in/out. They even charge 2€ for fresh juice at the restaurant. I’ve been to 4* hotels who give these for free. Second… what makes a hotel 5* i think is the staff, in this case 90% of the staff in the hotel are rude and have a tired look on their face. I was scared to make requests. We had a case with the chicken restaurant, we didnt know it wasnt allowed to put two small tables together so that our family could eat in one place, two waiters came at us in a fury and were super rude about it. We apologized and told them “you could say it in a nicer way” and they told us “you didn’t ask” .. it was honestly my first experience of this kind. We went with 4 kids and we thought we booked a hotel where we would feel comfortable but unfortunately i think we got kinda scammed from the starts and the “ultra all inclusive” signs. The only good part were the entertaining team… Moto moto, Barbie Sofa, Chico, and the others from the team were the only ones who made our holiday way better. Big respect to them. I hope the management improves these things or removes the Ultra all inclusive from the name of the hotel.

We had a really nice stay here! Everything was great — the water park, pools, bar and the overall atmosphere. The staff were really friendly and always smiling 😊 And the animation team was definitely one of the best parts! They were so nice and energetic, and there were always different activities during the day, so you never get bored. In the evening there were shows and mini disco, which was also really fun. Overall, we had a great time and really enjoyed our holiday! Would definitely come back again ❤️

We stayed at Senza The Inn Resort & Spa during the Easter holidays last year, and overall we had a fantastic family holiday. The all-inclusive package was excellent, with plenty of food and drinks available throughout the day. There were lots of activities to keep everyone entertained, and my kids absolutely loved being able to have unlimited fizzy drinks. We don’t normally let them have many fizzy drinks at home, but it was a holiday, so we let them enjoy themselves! Once we got back to the UK, it was back to normal. 😄 The hotel had a great atmosphere, and there was always something to do. Most of the staff were friendly, helpful and worked hard, which made our stay even more enjoyable. There were a few things that could be improved. We were charged extra to use the room safe, which I think should have been included as part of the all-inclusive package. We also had to pay for Wi-Fi, which I believe should be free for hotel guests nowadays. Unfortunately, the buffet service was inconsistent. One waitress came across as quite rude and unapproachable, and whenever we asked for something, it often felt like we were being ignored or were an inconvenience. I also noticed that some of the waiters seemed to spend more time giving attention to young female guests than to families who were waiting to be served. I hope the hotel reminds all staff that every guest deserves the same level of attention and professionalism. A small point, but I also felt that the staff uniforms in the buffet restaurant could look a little more professional and better reflect the hotel’s family-friendly atmosphere. One final tip: if you use the shop inside the hotel, check the prices before buying, as some items can be quite expensive compared with shops outside. Despite these issues, they didn’t spoil our holiday. The positives far outweighed the negatives. The food, entertainment and facilities were excellent, and we made wonderful family memories. We would definitely consider returning as my kid always say when we going back to turkey . One issue we had during our stay was with noise from the room next door. Some nights, the guests would return very late, around 3am, and there was a lot of talking, shouting and banging, which disturbed our sleep. This was especially difficult as we were travelling with children and needed our rest after busy days. I reported this to reception, and I have to say the response from the hotel was very good. The staff listened to our concerns and reassured us they would deal with it. When I later came back to reception, they had already looked into it and offered to move us to another room. I appreciated that they were willing to help and take action. In the end, I decided not to move rooms as the noise had improved after speaking to them, and the situation was resolved. This was a good example of the hotel showing they do care about their guests’ comfort.

Never leave a review before but hey! Here we go 😁. Let's start with the positive. The staff are amazing, wether they speak English or not ,the best. The hotel is beautiful big lots and lots of space to sit, relax and drink. Drinks and something to eat all day long, we even come across ont restaurant(inside the hotel) the last day of our visit, we missed land and were looking for something to eat, beautiful pool, entertainment and insta photo corners 🤳😜 we enjoyed the trips outside the hotel, one of the best✨👌my issue was food it keep repeating and not much variety, cleaning a little bit snagy but not something worse, I will come back and really recommend it . Good price as well, hope you enjoy. ❤️