Grecotel La Riviera at Riviera Olympia & Aqua Park

Perfect family vacation with an amazing water park! We had a perfect vacation. We arrived at the beginning of June as a couple with three children (ages 8, 6, and 3.5). The staff was welcoming, efficient, professional, polite, and attentive. The water park was perfect for us since it offers a relatively wide and diverse variety of options. The rooms are standard and the maintenance level is low. The wardrobe only has hanging space, which was less convenient for me, but we managed completely fine. Overall, we had a wonderful time and highly recommend it for families!

Our wedding at GRECOTEL Olympia was truly something out of a fairy tale and an experience we genuinely don’t think we will ever have again. From the moment we arrived until the day we left, every single member of staff went above and beyond to make our stay and wedding unforgettable. The cleaners, restaurant staff, the team who welcomed us every day at the buffet, and the bar staff all made us feel so special. It didnt matter who we came into contact with we were met with kindness and No one could do enough for us. A special mention must go to Sofia, Stefanis(head chef) Petros, and Varsia. Petros and Varsia were always the friendliest faces to see. Their service was exceptional, and we looked forwards to seeing them every evening. we even requested petros to work our wedding because we wanted to see him on our day. Sofia, our wedding planner, is simply the kindest soul. She could not have done more for us throughout the entire process. Her support, dedication, and attention to every detail made our wedding absolutely perfect, and we will always be grateful to her. I couldn’t recommend her services enough and any bride is lucky to have her planning their wedding!!! Mr Stefanis panagiotis the head chef, deserves enormous recognition. As someone with coeliac disease, travelling can often be stressful when it comes to food. Every evening, Stefanis personally took me around the restaurant, explained what I could safely eat, and carefully prepared my meals. He even would suggest if I didn’t fancy what was out he would make me whatever I wanted! I’ve never had this kind of service before it was amazing! Again he even came to our wedding to check over everything and took me around our wedding buffet to make sure everything was safely consumed. (He even helped me walk & carried my dress train back to the table for me) again above and beyond with the service! Across both of my stays at GRECOTEL, I experienced zero reactions and zero worries, which is incredibly rare and something I cannot thank him enough for. We would also like to thank our wedding day chef Georgios Fotopoulos, along with the entire team, for making our wedding so memorable the food was insanly good and again brillant service it was extremely hot with no shade and everyone was so friendly! The service at GRECOTEL Olympia was exceptional from beginning to end. The kindness, professionalism, and genuine care shown by every member of staff made our wedding more special than we could ever have imagined. We will cherish these memories forever and cannot wait to return.

It was my pleasure and privilege as a destination wedding planner to bring an incredible couple to the resort for their beach elopement. Myself and my team stayed at Ilia Palms, whilst the couple stayed at Riviera. I have to say, from start to finish, everything was excellent. The rooms were fabulous, and when there was a little hiccup on arrival, the resort bent over backwards to help and ensure all was sorted and everyone was happy. The food and drink and the enormous number of pools at the resort were absolutely fantastic. From the wedding point of view, we could not have been better supported throughout the planning and execution by Sofia, the main wedding coordinator. She was superb - no other word to describe her. Everything we wanted to do (horses on the beach, flower arch on the beach, violinist) she never seemed phased and we worked together to make the couple’s dream come true. Overall the stay was exceptional and the wedding was incredible. I simply can’t speak more highly, and we will definitely be bringing more weddings to the resort!

We are currently staying at Grecotel La Riviera for the second consecutive year. We chose to return because last year’s experience was outstanding. Unfortunately, this year the beach experience has changed dramatically. The biggest disappointment is the beach organization. Last year there were plenty of umbrellas and sunbeds, and we never had any difficulty finding a comfortable place in the shade. This year, the number of umbrellas has been significantly reduced. We spoke with Guest Relations, and they explained that some umbrellas had to be removed because the shoreline had changed. We understand that this may have been necessary, but the hotel has not provided enough alternative places for guests. As a result, finding a free sunbed under an umbrella is practically impossible. We have stopped looking because there simply are no available places. Every day we leave our belongings on a chair near the pool, go to the sea for a short swim, dry off, and return to our room. We came here mainly to enjoy the beach, but we cannot spend time there comfortably anymore. There is also a constant shortage of beach towels. On several occasions we had to take our towels back to our room, dry them on the balcony, and bring them to the beach again the next day because fresh towels were unavailable. We have already discussed these issues with the hotel management, but during our stay the situation has not improved. This is especially disappointing because Grecotel La Riviera is a premium resort, and these are basic services that guests expect. The beach was the main reason we returned, yet this year it has become the biggest disappointment of our holiday. We sincerely hope the management will restore the number of umbrellas and sunbeds or provide an adequate alternative for guests in the future.

Very disappointing first impression of Grecotel La Riviera, especially considering the excellent experiences we have had at other Grecotel properties in the past. For a hotel that promotes itself as a 5-star resort, the level of service we experienced upon arrival was simply not acceptable. We informed the hotel in advance that we would be arriving around midnight. After a long journey with two young children asleep in our arms, we checked in and were escorted to our room. Unfortunately, the staff member taking us there did not seem to know where the room was, got lost several times, and had to call colleagues for directions. It took approximately 15 minutes to reach the room while carrying two sleeping children. When we finally arrived, we discovered that the room was not what we had booked. Our reservation clearly included a large double bed and a sofa bed, but the room only had a double bed. When we raised the issue, we were told that this was all that was available, despite it not matching our confirmed booking. What was particularly disappointing was the way the situation was handled. While the receptionist was speaking on the phone with the manager, Xara, I asked if I could speak with her directly. I then overheard her saying that she did not want to speak with me at that time. As a guest arriving at midnight with two exhausted children and a room issue that was entirely the hotel's responsibility, I found this response dismissive and highly unprofessional. The solution offered that night was a foldable extra bed that was uncomfortable and clearly not equivalent to the sofa bed included in the room category we had booked. The following day, Xara met with us and offered to replace it with a better extra bed. That's it. Mistakes can happen in any hotel. However, what distinguishes a true 5-star property is how those mistakes are handled. Unfortunately, the lack of empathy, accountability, communication, and customer care we encountered fell far below the standards one would expect from a Grecotel hotel. We are staying for five nights, and it is extremely disappointing that our holiday started this way. Based on our arrival experience, Grecotel La Riviera has so far been nothing like the Grecotel standard we have experienced elsewhere.