Kamelya Fulya Hotel – All Inclusive

Beautiful hotel, but falls short of its 5-star / "ultra all-inclusive" label The hotel itself is beautiful, and so are the facilities within it. The food is tasty, but the selection is limited and not up to the standard of a 5-star hotel. The rooms are spacious, but the bathroom is below all expectations — more in line with a 3-star hotel — despite the property being marketed as an ultra all-inclusive resort. At the beach bars, cocktails are charged at 5 euros. I was disappointed that for the first 5 days I received a free non-alcoholic mojito, only to be charged 3 euros for the same drink on day 6. When I asked why and when the pricing had changed, I was told "20 minutes ago." It's not about the 3 euros — it's about the hotel's policy and lack of consistency. In the à la carte restaurants, everything is charged separately, even though at other hotels it's common practice that once you book more nights, you get a meal as a complimentary gift. All in all, the price-to-quality ratio is below expectations, and I wouldn't return to this hotel — although the beach really is beautiful.

Dear Kamelya Collection Exclusive Hotel, I would like to leave a review for the best receptionist at your hotel. Fatma went above and beyond to help us throughout our stay. She was incredibly kind, professional, and always willing to assist us with a smile. Thanks to Fatma and her colleague Musa, our stay has been truly exceptional and of the highest standard. Their outstanding hospitality made our holiday even more enjoyable. A huge thank you to Fatma and Musa for their excellent service. They are a true credit to your hotel. Best regards, Family from Slovakia

We had a wonderful stay at Kamelya Fulya Hotel and truly enjoyed our vacation. The hotel is beautiful, clean, and offers a great atmosphere for both families and couples. The staff were always friendly, professional, and helpful, making us feel welcome from the first day until the last. The activities program was excellent and there was always something fun to do during the day and evening. The entertainment team created an amazing atmosphere and made our holiday even more enjoyable. A special thank you to the animators Yelena, Ariana, and Anastasia! They were absolutely fantastic — always energetic, kind, and smiling. Their positive attitude, enthusiasm, and ability to involve guests in activities made every day more fun and memorable. They truly deserve special recognition because they work with passion and make guests feel happy and included. Thank you for an unforgettable vacation. We would definitely love to come back again!

Dear Hotel Management, I am writing to formally complain about the unacceptable conditions and service I have experienced during my stay at your hotel. I arrived the day before yesterday, and as soon as I entered room 3533, I noticed a very unpleasant smell coming from the carpet and the bathroom. The bathroom was old and poorly maintained, and there were no bathroom amenities or accessories provided. After several attempts to resolve the problem, I was moved to room 3724. Unfortunately, this room was also unacceptable. The double bed was in extremely poor condition, and after taking a shower, water started leaking all over the bathroom. I immediately went to reception to report the problem. The receptionist, Emrah, told me that they were aware of the problem but that it could not be fixed quickly, and that they would simply provide towels to deal with the water. The following day, I was moved to another room 3634 which was somewhat more acceptable. However, despite repeatedly explaining that I needed a proper and comfortable bed for my son, I was once again provided with a bed in extremely poor condition. I want to make it very clear that all of these issues have been documented with photographs. I am still staying at the hotel at the moment, with another four days remaining, which makes this situation even more disappointing and frustrating. What makes this experience particularly serious is that I am also a travel agency representative who brings clients from Albania to your hotel. Based on what I have experienced personally, I cannot honestly recommend this hotel to my clients, nor would I feel comfortable bringing new guests here in the future. I believe that the standard of accommodation and service I have received is far below what a guest should reasonably expect, especially considering the price paid for the stay. To be fair, I would like to mention that the hotel's outdoor areas are pleasant, spacious and attractive. However, the restaurants have also been disappointing. The food leaves much to be desired, and the restaurants are enclosed and lack adequate natural ventilation, which makes the dining experience uncomfortable. I did not come here expecting perfection, but I did expect basic standards of cleanliness, maintenance, comfort and service. Unfortunately, those basic expectations have not been met. I therefore expect the hotel management to take this complaint seriously and provide an appropriate compensation for the inconvenience, discomfort and repeated problems I have experienced during my stay. I would appreciate a prompt response from management explaining how you intend to address this situation and what compensation you are prepared to offer. These were supposed to be my holidays, but unfortunately, this is an experience I will want to forget as soon as possible. I look forward to your response. Kind regards,Taulant ACS TRAVEL KAVAJA I am extremely disappointed that, despite the seriousness of this matter, I have still not received any meaningful response or resolution from the hotel management. The continued lack of communication and action gives the clear impression that the management is failing to take this matter seriously. This level of indifference is unacceptable, particularly given the circumstances and the impact this situation has had. I expect the hotel management to address this issue promptly, provide a clear explanation, and offer an appropriate resolution without any further delay. If this matter continues to be ignored, I will have no choice but to consider escalating my complaint through the appropriate channels After promising me a late check-out, they treated me with an unbelievable level of indifference. Because I exposed their behavior in my review, they made me pay €90 for the late check-out, as you can clearly see in the photo I will attach. SHAME! SHAME! SHAME! Absolutely unacceptable and extremely unprofessional behavior. I have never experienced such treatment from a hotel before..

Every year we are visiting Kamelya with my family and every single visit is special and full of joy, I would like to thank for Ardan, Darhan for their hospitality and kindness guys you are the best✨😍 And for Hasibe Budor for room service she is so clean and cute 🥰 and very kind💕 From Hot coffee lounge Gozde and the team are always making our coffee perfect and professional, and by love💕 Definitely we will he back again for our favorite Kamelya❤️❤️❤️❤️🌊🌊🌊💫💫💫