Servatur Waikiki

The staff were very friendly and helpful, especially the housekeeping and maintenance staff. The maintenance man fixed an issue with our toilet immediately and was very keen to help. Most staff, with the exception of one man in the restaurant, were smiley and welcoming which makes all the difference. The rooms were clean, light and airy with a daily service. The only issue we had was with a problem getting into one of our rooms (and then the wristband opening another guest's room) but this was solved immediately by Reception staff. The food offered a good variety and the entertainment was good. Always lots of sunloungers available. Would definitely recommend.

Food quality was dire, fish, fried foods, repeated daily. Coachroaches walking around on the floor. Poor quality food presentation with complete absence of labelling. Entrecote describes three different meats. Rice was in the bakery section. Restaurant staff are your and unfriendly or when the manager walked around it was more polite but quickly reverted. Plates and cutlery were frequently dirty on base of the plates or foods left on cutlery. Reused plastic cups smelled so it is recommended to rinse or flick out the excess water in them and check for smells across the bar and restaurant. Reception team are the redeeming feature as they are genuinely friendly and helpful. Animation is incredibly poor quality and quite irritating. Pool is clean but the race for the towels being placed each morning from 7.30am is a bit extreme. Bar staff were by far the worst, sour unprofessional quite worrying behaviour of watching everyone and on several occasions Diego pointing at me and my family and then came over to my table repremanding me for having a drink a different customer got me. I paid for this drink subsequently. Dont bother with either all inclusive or all inclusive plus. €14 per day or an €25 per day for all inclusive plus. Dont waste your money at staying in or upgrading. If truth be known pick any other hotel at 3 star or less if you want a hotel like this. Food is bad across all servings and lacks imagination or quality Rooms are decent and comfortable but bathroom is aged. Cockroaches again are present in mornings and evening walking either around the toilet or counter so pack a spray. Lifts not working in two of my families blocks so delays up and down from 8th floor. Restaurant felt and presented more like a student canteen as you were racing for spaces at all meal times. Rushed and impersonal made worse by sour staff and on two occasions a sloppy chef who undercooked the prawns where we had one frozen prawn. Accidents do happen but lack of skill and awareness. This same individuals uniform was not fitting so frequently we got glances of his underpants while out on the floor. My advice to the chefs please dont pour water mixed with chemicals to cool down your hot plate when customers are eating. The toxic fumes are not good and quite poor while people are eating their dinner. Again the management appeared to discuss this with the same chef but sadly it was repeated after their words. All inclusive yet pay for a fridge in your room and deposit and pay for the towels on daily or weekly. My opinion and that of my 5 person group. This hotel is far more closer to 2 or 3 star at a push. Choose a better holiday centre if visiting Gran Canaria An automated email on day 2 of my holiday asking for feedback. I provided this feedback about low quality food and lack of labelling. This went unanswered. When I spoke to the restaurant director who asked for my room number and told the hotel director about the lack of food labelling. Again zero follow up or acknowledgement. Get used to the same salads, cooked chicken dripping in oil, poor quality meat and same cheeses daily for breakfast lunch and dinner and what's not used it is then available throughout the day from the snack bar. Just always make sure your food is either cooked or not burnt like the eggs at breakfast. Hostile staff in bar and restaurant. Poor quality food, presentation of food, lack of any labelling and no follow up from management when raised. This is not what I have come accustomed to as a Servateur hotel which I have used at other properties on the island and recommended to other friends and colleagues.

This is a very good hotel. It has a good swimming pool with plenty of sun beds and the restaurant is good. There is plenty of choice of foods but we did find that the sausages were not real sausages; they were processed crap that tasted of cardboard. Waiters were good and cleared tables quickly during and after service. The hotel is very close to the Yumbo centre, literally a 5-minute walk. Plenty of supermarkets close by for low cost alcohol. Bad points: people were reserving sun beds at 7am in the sun and then not using them until the afternoon. This needs to be stopped.

Pros: Unreal location. Short walk to beach as well as to all the main restaurants and bars. Loved the pool, pool bar, mini games and the activities and stuff you could do in the hotel such as water polo and bingo. Reception staff were also very friendly. Cons: Room was unbearably warm. Felt like a sauna. In almost 30 degree heat with a UV of 10 the room felt warmer than outside. The air conditioning was awful, wasn't working originally so we had to complain 5 different times to reception who gave us a spare room for one night and eventually sent a maintenance guy to repair it. The spare room air con wasn't much better either it was still so warm. After the maintenance guy came our original rooms air con went from being diabolically awful to being just straight up bad so even though it got a tiny bit better it was still terrible. Made it impossible to relax or sleep in. We had to keep the full balcony door open at night to be able even to properly breathe in it so we could sleep. The heat got so bad that we eventually had to check out 2 nights early and moved to a different hotel. On checkout they didn't even ask which room number we had or anything else like that.

Spent 10 days here with 3 kids all of us really enjoyed it, Hotel is very clean staff are really friendly and helpful we had 2 rooms as we are a family of 5 and i assume when we booked all the family rooms were gone. Would have been nice to have the rooms adjoining but being a few doors apart wasnt a huge issue. 20min walk to the beach or the hotel has a shuttle service. food is your standard all inclusive service which was good. Entertainment is ok. There are activities through out the day which again are ok. Pool is a decent size never felt over crowded, and there is a splash area for little ones. The sun beds to get taken up fast so if your spend the day at the hotel i would get your towels out early as thats what everyone else seems to do! All in all we had a great time here and would come again.