Filion Suites Resort & Spa

My friend and I had a lovely stay at this hotel. Our room was comfortable and even included an olive tree on our private balcony. We loved how many pools there were and how there were always plenty of sun loungers available. In terms of food/drink, highlights included the fresh orange machine and desserts. We also appreciated the gesture of some food and drinks being left for us when we arrived late and found it really helpful that plastic boxes were available at meal times in case you wanted to take something away. What we did not love was that there was limited cleaning when food was cooked to order (e.g. omelettes) or in the scoop your own ice cream cart. It also was disappointing that there was no food or drinks available as part of the all inclusive at the private beach that was included as part of the hotel via a shuttle. It is a great place to relax, with many pools, a gym, a tennis court and other amenities. We did find that there was limited daytime entertainment that was organised (only thing we found was a cooking lesson that involved someone putting tzatziki on a wrap for us more than a real lesson), and entertainment in general did not tend to be advertised (like evening shows). Internet could be patchy at times too. A great plus was that we were allowed to use the facilities until we left for the airport much later that day. Overall, had a positive experience and would recommend. We probably would not give the hotel five stars but did find it great value.

rooms were spacious and had both a shower and a bath however the aircon was bad and barely worked (old model?) workers lacked language barrier understanding which in other 4/5 star hotels even 3 star hotels had better understanding. food was decent but there wasn’t many options and breakfast was the same thing everyday entertainment is very limited, pretty much only live music and one magic show a week- there was also a dance show one night but regardless not much to keep people entertained at night. since it’s not walkable distance to the beach they offer a free shuttle however the drivers are mainly most drive too quick/ without thinking (one got into a minor car crash luckily i got into the one after that one and the people in there had to walk to the hotel- ten mins) and they also look on their phones while driving in these intricate roads + leave you in the van for upto 15 mins in the heat while they go do something, one also stopped at a place to run his own errend leaving us in the shuttle for about 10 minutes in the heat. people put kids on laps which is dangerous too and fight over space in the shuttle and one even tried pushing us and sat in the middle to let her family of 7 in and nobody else. they come back if they see more people waiting and not everything is full, it would’ve been best to let more families go back and wait for the last shuttle to get your whole family the hotels build is overall nice but they don’t have a generator! electricity went down twice on my visit and first one was for max half an hour so we had to walk up stairs to go to the restaurant and the day after it was down for more than two hours, again had to walk up stairs. the pools are nice and seem clean however lots of bugs do get in and die in it and they float there for hours on end again only good if you wanna remain in the hotel i’d say and don’t want to go to the beach as it’s such a hastle however there are shops nearby the beach where they drop you off (two opposite) and if you ask to be dropped off a bit earlier there’s quite a few (around 6) the hotel has a beautiful view of mountains and it’s good for relaxing as it’s really quiet and no workers interrupt you also we paid for a mountain room however where given a room that was not part of the main building and had to walk up stairs. it was covered with a massive bush and only a little bit of mountains were visible. it was near the tennis court and people go there early which made us wake up a few times also another main problem is the wifi was horrible!!! barely worked in the room or near the pool. works a bit in reception/near bar/ restaurant. but it was all very weak connections

If you are considering this hotel, do not be fooled into thinking you are booking a 5 star hotel. At the time I found this hotel (booked about 6 months in advance) it seemed like a bargain, good price ,location , amenities, a 5 star. We were looking very much forward to have a special holiday. Special it was not, rather a very mediocre experience in all that it offered. Food was ok, I could find something to my taste every meal (which cannot be said by rest of the family), in any case a buffet food offer is not a 5 star, isn't it. The room was fine for 3 people, but again not special, and bed not fit proper for a 1.85 m lad. Amenities - it is called spa hotel, TBH I haven't seen anyone using the spa during our stay, and certainly was not appealing after seeing it with the attendant. Pools ok, if your idea of beach holiday is to stay by pool all time. Location, it left to desire we haven't booked close to the beach, if we didn't hire a car we would had struggle commuting to the beach each time. Have to admit, in the evening the mountains/hills silhouette provided a beautiful backdrop. The artistic programme in the evening was provided by visiting artists each day. Some good at entertaining , some not so much. It looked like the hotel was not interested whatsoever on what is going on in the evening, no one in charge of entertainment, no excitement , announcement what programme to expect, etc. The staff was friendly enough, but I could not escape the feeling once they lost hope for being tipped, they get desintedested, can't blame for this. All in all , the experience would have been good if we booked a 3* hotel, borderline acceptble if it was 4*, but there is no justification to pay for a 5*, and have the standard we had . I would not recommend to anyone looking to for staying in a high end hotel, just plainly it is not.

POSITIVE Clean room daily with fresh towels. Loved all the food. Fresh pancakes and omelettes made for you. Staff very helpful. Many choices of drinks for all inclusive. Entertainment was ok. Many pools to go in. Loads of loungers to relax on. Very accommodating with faults. ( Light bulb changed same day after reporting). No flies around the restaurant area. BIG BONUS FOR ME. Loved my stay. No problems with the wi-fi. NEGATIVE Need better shuttle service to the town. Customers rush to get in first. Maybe a employee to direct or a ticket system? Lots of steps to climb depending where your room is, to get to the bar or restaurant. Maybe more mini bars located for drinks in further out distances.

We’ve just had a lovely stay at Filion Resort and had a great time. The hotel was clean, the atmosphere was relaxing, and the food was really good with plenty of choice every day. A big thank you to Dionis, Smarina, Roland, Andonia, and Adriatik. You all made our holiday extra special. You were always smiling, friendly, and happy to help, and nothing ever seemed like too much trouble. It's people like you who make guests want to come back. Thank you as well to all the hardworking staff for everything you did during our stay. We had a wonderful holiday and would definitely recommend Filion Resort to anyone looking for a relaxing break in Crete. We hope to see you all again soon!