Orange County Alanya

Sinds the first day that we are here everything is perfect. The staff is so friendly and helpful. The rooms are clean and it doesn’t smell. The food is just amazing!!! Everything tastes so delicious. The sea and the pools are also really good. Besides that at night there is so much to do, like I think you will never get board of here. Shorty said it is amazing to stay here!! You guys are greattt!!!

We had a wonderful holiday at the hotel. The staff were friendly and helpful. The animation team was very entertaining, especially Aknur's aqua gym and yoga activities. Joining these activities gave us energy and made our vacation more enjoyable. The rooms were clean and the food was delicious. Thank you for everything, we would love to come back again

Reduce rating to 4* after reading hotel’s response because a very poor and defensive CRM approach. Apparently, all positive comments in my review are valid, but every negative experience is simply a “personal expectation”, “specific moment” or normal consequence of high season! Thank you for the lesson, but perhaps the CRM team should also learn that reviews are naturally based on personal experience and that good customer service means listening to criticism, not explaining every issue away. Most surprisingly, they even justify the room problem because they changed our room afterwards, completely missing the point that a five-star hotel should not give guests a smelly room with unsafe, falling fittings in the first place. My original review was balanced and praised many aspects of the hotel, but this response unfortunately left a worse impression than many of the issues them. =========== Overall, we enjoyed our stay at Orange County Resort Alanya, but I would rate it around 4.5/5 rather than a true five-star resort. The entertainment was by far the highlight. The evening performances were excellent, and some were genuinely better than acts we have seen on Britain’s Got Talent! There were plenty of activities throughout the day, making the resort lively and very good for families. The sea was clean and immediately beside the hotel, and we loved the pier, particularly the beds provided there. The slides were also very good and suitable for different ages, although they were sometimes closed unexpectedly. The pool water was too warm to be refreshing, and finding sunbeds was extremely difficult—even very early in the morning. More sunbeds and some fans on the pier would help. Food was generally good, with plenty of snacks and drinks around the pool. The fish sandwich near the beach was fantastic, the ice cream was nice, and the Turkish coffee by the pool was excellent. However, restaurant food became repetitive and there were long queues for the better dishes. Most importantly, the restaurant desperately needs better cooling or fans, as it was often far too hot to enjoy a meal comfortably. For a five-star Turkish resort, I also expected much more authentic Turkish food. There was too much emphasis on international dishes such as sushi. We love sushi, but unfortunately the sushi here was not good, and Turkey has so many better local foods to showcase. I would much rather have seen more kebabs, midye, seafood, different fresh fish and regional Turkish dishes. A five-star resort could also make dining part of the entertainment through live traditional cooking. Turkish ice cream served traditionally would have been much more memorable than mainly Italian-style ice cream. We also expected desserts such as künefe and baklava with ice cream, at least on selected evenings, but these were missing. The fruit selection was disappointing too. Apples and pears were hard, apricots were not tasty, nectarines were good but not available every day, there was no melon, and watermelon was often limited. Alanya has wonderful local produce such as figs, pomegranates, cactus fruit and even dragon fruit, so it was surprising that these were not showcased. Our first room had an unpleasant smell, but management changed it the following day and the new room was clean and much better. Staff were generally friendly and helpful, and overall management was good. The hotel shop was also very useful. Unfortunately, they would not allow even one extra hour for late checkout. The steam room was closed and there was no jacuzzi, which was disappointing for a five-star hotel. Mocktails and other non-alcoholic drinks also need improving; there were plenty available, but many simply were not very tasty. Overall, the hotel has excellent entertainment, sea access, activities, pier and atmosphere, and we had a good holiday. However, it is not particularly modern and needs improvements in restaurant cooling, authentic Turkish food, fresh local fruit, spa facilities, sunbed availability and non-alcoholic drinks to feel like a genuine five-star resort.

I got to spend an amazing week in this hotel, the food was delicious and there were so many choices, the location is great next to bazaars, grocery shops. The beach is always clean and very close. The service is great, the staff is understanding and friendly. There’s always something to do here lots of water classes and fun games, also the night shows are very entertaining. I would definitely come here again and would recommend this place to my friends and family.

During our stay the animators at Mini Club were amazing. They focused on each kid and played kids all day long with them. The play area is really large and provides fun activities for every child age group. We definitely reccommend!