Koral

Hello, I have made reservation via booking ( your page ) ,and then plus that they have got money from our credit card on the entrance at the hotel on the same day and woman who was at the hotel is aware about this situation woman at the reception told us that our money will be paid back ,but 15 days already and still nothing !

I visited the place only for a few hours on a event. The staff is nice, it looks clean and tidy. There’s a place for children. The swimming pool looks great and has a children area, too. In the back of the hotel there is a big trees and natural shade.

We stayed here for 2 weeks. For the most part, we enjoyed our stay. We were given a spacious room with a balcony overlooking the pool. The room was well-maintained and comfortable. However, this hotel has visible mould issues, and we occasionally noticed an unpleasant mould stench in our room. Room service was excellent; towels and bed sheets were changed on a regular basis, and the ladies cleaned properly, unlike in other Bulgarian hotels. The food at the restaurant was simply amazing. The dishes were simple but very tasty. They also baked their own cakes and biscuits. Every time there were fruits and varied salads. Ice cream served in the afternoon was also of high quality. The ladies working in the restaurant did an outstanding job with a smile. During our stay, the hotel accommodated a large group of kids (3 buses). As you can imagine, this situation took away our relaxation time. On top of that, they organise birthday parties for people outside the hotel, and kids from the neighbouring lyceum use the hotel’s pool on specific days as well. The pool had set opening hours, but no one was enforcing them. So late at night (after 10 p.m.), there were shouting kids and visitors enjoying themselves swimming in the pool. Because of the above mentioned, I can’t really say that every day I would relax the way I had been expecting while booking this hotel.

No air conditioning in the rooms in June 2024. ROOM temperature was 30 C to 32 C because air flow from AC is extrwmely weak. Hard to sleep here.. The curtains let the light go through so you wake up at 5 am - 6 am because of the bright sunlight... they would need blinds or real thick curtains... I found the workers to be great. Cleaners and all inclusive meal servers are great. Great catering. The carpets need replacement. Renovation is needed as this is a designated 4 star hotel that in reality would be 2 star in other places or by international standards. Overall worth it only for the food and other services like bar and pool. Bulgarian people are very kind ... hopefully the upper management will improve.

Good place for holiday, might be a bit expensive and just one plug socket did not work in my room but TV works, fridge, pool and self serving restaurant for breakfast, lunch and dinner. Pool is not to big but nice for children to practice swimming short distances. Clean water and good hygiene with a nice balcony on some rooms. Bedroom and small bathroom are the rooms there. Very nice place but a little expensive.