Panorama Sidari – All inclusive

Unfortunately, our stay has been far from the relaxing all-inclusive holiday we expected. We have experienced horrible mattresses, poor-quality food, cleanliness issues, flea/insect bites and a very disappointing attitude from management and some staff. The food is particularly poor, with cinnamon seemingly added to almost everything — it completely overpowers the taste! What shocked us most was the manager’s response when we raised our concerns. He actually told us that around half of the customers who have stayed at the hotel this season are people he does not want to come back. How can a hotel manager speak about paying guests like that? It was an extremely inappropriate and unprofessional response to legitimate concerns. With the hotel apparently closing shortly for renovation, it feels as though standards have simply been allowed to deteriorate until then. The only real positive is the animation team. They are fantastic and were the one thing that helped us forget our problems for a little while each day. Our advice to anyone considering booking this hotel: please do your research carefully and don’t rely solely on the holiday photos or description. Our experience has been very different from what we expected from an all-inclusive holiday, and we would strongly think twice before booking here.

Tomorrow our check out and we stayed at this hotel for 7 nights as a family of 4. Arrived very late at night and we were welcomed with a drink at the bar by the pool and had some snacks in our hotel room even though the bar and restaurant already were shut, the hotel team took care of us and made sure we had something to eat after a long day of travel. 5 stars to a bar staff by the pool, they are always happy, make delicious snacks and cocktails. Every day they worked really hard. Very friendly guys, thank you, all of you are amazing! Secial shout out to the animation team!! Martin, Alex and all of the ladies, thank you for making our stay so fun, thank you for keeping our children entertained, occupied and happy!! After childrens disco we were enjoying the shows, quiz, bingo, every night something new and fun, again thanks to animation team!!! Hotel is within walking distance to Canal D'Amour, beach and the strip with shops and restaurants. Very convenient location. Feeling really sad to leave and we will definitely come back here again.

We've just had a week here and my family of 5 loved it. Food has been great - my family actually preferred the hotel food to the restaurant food outside - we never had to wait for a table and queues were short. Rooms are dated but clean and the maid came in every day except Sunday. We were in block 8 and the views were amazing. My only criticisms are the golf buggy can sometimes take ages to come - the last day I had to walk down and send him up to collect our suitcases and there aren't enough seats outside to watch the entertainment.

I am very unhappy with this hotel. The food is not good. It does not taste nice, and there are not many good choices. I did not enjoy the meals. The rooms are not clean. The workers do not clean the rooms well. Sometimes they do not clean them at all. I also think that some things from the rooms are missing. The workers say it is trash, but it is not trash. This is not okay. Some workers are nice, but some workers are not friendly. They do not smile, and they do not help guests. Sometimes they are rude. On Booking, it says the hotel has a gym. This is not true. There is no gym. This is false information. There is also a sports field, but there are no balls or sports equipment. The sports field is almost useless. The evening events are very small. The stage is very small, and there are not enough chairs. Many people must stand because there is no place to sit. It is always very crowded, and it is not comfortable. I also saw young people drinking alcohol. I think the hotel should check this better and make sure the rules are followed. The hotel looks much better in the pictures than in real life. I am very disappointed because I expected a much better hotel. I cannot recommend this hotel. I hope the hotel will clean the rooms better, improve the food, give correct information on Booking, and make the service better for all guests.

Really beautiful location, food was delicious, the rooms are dated and the air con is weak… especially the split level apartments, my children were so hot! Very uncomfortable. Beautiful beach near by. Buggy service needs improvement.. one of the buggy drivers not very friendly. If the hotel was renovated with the air con that actually works, it’ll be better.