PortAventura Hotel El Paso – Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

We have had a fantastic holiday at el paso portaventura! The rooms are basic but clean and all you need as a base minus a kettle. We were all inclusive and found once we got the hang of using the QR codes everything went smoothly. The buffet was good, little variety but overall something for everyone. El Cayote was beautiful and we would definitely eat here again. All other facilities pool, snacks bar etc were fine, shame about no floats etc in the pool but kids still enjoyed. Portaventura did not disappoint! Plenty of rides for all ages and the whole family had a great time. All staff we have come across have been friendly and informative. We would definitely stay again! Maybe just some more evening entertainment would be beneficial as the only bar open just gets packed and rowdy of an evening as no one has anything else to do.

⭐ 1/5 – Definitely not 4-star; more like 2-star I am extremely disappointed with this hotel — it is massively overrated and nowhere near a 4-star standard. It would be more accurately rated as a 2-star property at best. Staff & Service: The staff are unfriendly, unhelpful, and often come across as rude. There is no warmth or willingness to assist guests, which makes the whole stay feel unwelcoming. Food: The food quality is very poor. It lacks variety, freshness, and taste — certainly not what you expect from a hotel claiming this rating. Room Facilities: A basic fridge or freezer is not provided in the room, which is a major inconvenience, especially for longer stays or keeping drinks and food cool. Overall: This hotel is overpriced and does not deliver on its promises. It feels outdated, under-maintained, and falls far short of the comfort and service expected. I would not recommend it and will not be returning. Would you like me to make it shorter, or adjust the tone to be more formal or more direct?

Im currently waiting in a massive que just to get dinner. Check my other reviews very rare i post negative but this is the worst hotel we've stayed in. Other than location to theme park this place his nothing to offer. Staff are not interested and you wait far to long for everything. Rooms are as basic as can be, I didn’t do the usual show of the room pics as they were no point. You buy a cup and have to use it the rest of the time your there. Even tho you have a band you need to take your room card EVERYWHERE. I dont complain about food on all inclusive as you can usually find something but this place the food is like the kids snack bar you get at better resorts. Wouldn't be back. Currently here and cant wait to leave. Gave an extra star for the boy micheal that served the drinks at the buffet and the girl Carmen. Very few staff who actually seemed to care. Picture is the que for dinner at 22:40

We stayed at Hotel El Paso for four nights as a family of four (two adults and two children), booking directly through PortAventura Hotels and paying around €1,400 for half board. During our stay we met another English family who had paid €1,700 for seven nights all-inclusive, which really put the price we paid into perspective. Sadly, this hotel offers very poor value for money. We stayed in Block 5003, and from the moment you entered the building there was a strong damp, mouldy smell. The smell in our room was even worse. We reported it on the second day and were told someone had checked the room, but nothing was done and the smell remained throughout our stay. The air conditioning barely worked. Even on the coldest setting, the room was unbearably hot, which made sleeping uncomfortable, especially with two young children. The rooms are clearly very dated and in desperate need of refurbishment. There were also several maintenance issues. The shower head broke during our stay, and the safety rail on the top bunk bed was broken, which is unacceptable in a hotel aimed at families. The service was equally disappointing. The food was mediocre, and staff generally seemed uninterested. The worst experience was in the gift shop. As we were checking out, my daughter wanted to buy a present for her friend. The member of staff, Cristina, was extremely rude and repeatedly said, “Me no speak English,” while making no effort whatsoever to help or explain why I couldn’t enter the shop. I completely understand that not everyone speaks English, but in an international four-star hotel, I do expect customer-facing staff to be courteous and able to communicate with guests. Another frustration was that nobody explained the reusable cup system or the points loaded onto the room card. We only found out because other guests took the time to explain it to us. The only real positive is that park tickets are included with your stay. Unfortunately, they don’t make up for the poor condition of the hotel, the lack of customer service, and the overall disappointing experience. We won’t be returning, and based on our experience, I wouldn’t recommend Hotel El Paso to anyone expecting a genuine four-star hotel.

Positives... I think the only positive about this hotel it its location and the fact you can have access to portaventura world. Negatives... Been here 3 days up to now, the tv in the hotel doesn't work, we are all covered in bites, could be down to bedding but I won't assume. The QR scanners don't work so unable to book things, staff on the counter are not much help at all. The food is absolutely terrible, lunch options consist of pizza, burgers, nuggets, fries and some sort of weird old pasta that you can tell has been kept for atleast a week as its just breaking apart. Breakfast again not much to choose from. Evening meal is just slop with no real effort or care out in to it. I know its all inclusive but you can still have pride in what you serve. The all round interior of the hotel just feels very old and outdated. The shop onside is also very expensive I paid £€4.50 for a litre bottle of water today. With being located by the parks the hotel has so much potential but unfortunately just seems like nobody here cares. We wouldn't stay here again.