Brenta Dolomites

Frustrating experience: disorganization and non-existent communication. I booked this hotel trusting the 4 stars and the information on the official website. Unfortunately, the reality was very different, starting with a fundamental detail: the hotel changed its name without communicating it clearly. This generated a great confusion on arrival, making me waste precious time looking for a structure that, in fact, no longer exists with the name indicated in the reservation. The answering machine continues to provide outdated information, and contacting the structure was practically impossible: no response to emails, and the phone is answered by a recorded voice that refers to an equally misleading website. No reference to the new name, no useful indication for orientation. An unacceptable disservice, especially for those who arrive from out of town and rely on official instructions. The customer service was cold and unhelpful: at the reception it seemed almost disturbing, and every request was met with little courtesy. The breakfast, included in the price, was poor and of low quality, with packaged products and little choice. A hotel that looks like 4 stars should at least guarantee clear and up-to-date communication. Instead, I had the impression of being faced with improvised and unprofessional management. In summary, a 2-star experience disguised as 4. I won't come back and I don't recommend it to anyone.

We had an absolutely wonderful stay at Hotel Brenta Dolomites! From the moment we arrived, the staff were warm, welcoming, and incredibly helpful. The rooms are spacious, spotless, and beautifully decorated, offering breathtaking views of the surrounding Dolomites. We would recommend this hotel

Hotel Brenta Dolomites offers a truly exceptional experience, perfectly blending stunning mountain views with warm, welcoming hospitality. The rooms are beautifully designed, comfortable, and impeccably clean, providing a peaceful retreat after a day exploring the breathtaking Dolomites. What truly sets this hotel apart is the outstanding service, especially the attentive and professional assistance from Iris Milas. Iris went above and beyond to ensure every detail of our stay was perfect, offering helpful recommendations and genuinely caring about our comfort. Her friendly and efficient support made our visit memorable and effortlessly enjoyable. I highly recommend Hotel Brenta Dolomites to anyone seeking a top-quality stay in the heart of the Dolomites, especially if you have the pleasure of being assisted by Iris Milas.

Hotel Brenta and the team did not disappoint! Amazing hotel in a great location. Cannot wait for our next visit.

Amazing views and peaceful location to relax. Food was unbelievable, would definitely stay here again!!!