Club Nena – All Inclusive

We are extremely disappointed with our stay at Nena Club Hotel. The food is exactly the same every single day, with almost no variety. The hotel advertises children’s entertainment and animation, but during our stay we barely saw any activities for kids. Another very strange thing is the desserts. You can clearly see people eating different desserts in the restaurant, but when you go to the open buffet, they are not there. You have to specifically ask the staff, and only then do they bring them from the kitchen. The room cleaning service was unacceptable. We asked for our room to be cleaned, and the housekeeping staff told us they would come back in five minutes. When they returned later, they simply said they were too busy and would not clean our room. We are on holiday with our young child, so having a clean room is essential. This level of service is completely unacceptable. The swimming pools were dirty and not well maintained. The chicken nuggets served for children didn’t even seem to contain real chicken. They tasted like they were made from processed ingredients rather than real chicken. Getting food was another frustration. We had to stand in long queues just to get three chicken wings. Waiting in the heat for such small portions is simply unacceptable for a five-star hotel. The hotel photos make the beach look like a beautiful sandy beach, but this is misleading. The seabed is full of stones, making it difficult and uncomfortable to enter the water. Another warning is about the paid services inside the hotel. Paying in euros is not the issue. The real problem is that the prices change constantly. For example, one day a can of Red Bull costs €3, and the next day the exact same drink costs €6. There are no consistent prices, so make sure you ask for a receipt every time you buy something. We have stayed at many hotels in Antalya, Alanya, and İzmir, and we have never experienced anything like this. Overall, this hotel does not deserve its five-star rating. We regret choosing this hotel and will never come back. If you want to waste your money and leave disappointed, this is the place for you.

Overall Experience During our 7-day stay at Club Nena Side, unfortunately, the hotel did not meet our expectations. Although the hotel is presented as a 5-star property, based on our experience, I would rate it closer to a 3-star hotel. Room and Location Our room was acceptable, with functioning air conditioning, and it was regularly maintained by the housekeeping staff. However, I would recommend requesting a room closer to the restaurant and beach. Our room was located in the main building, which meant a relatively long walk every time we wanted to go to lunch or to the beach. Aqua Park and Pools The aqua park was one of the best features of the hotel and was great entertainment for both children and adults. However, there were not enough inflatable rings and other equipment for the slides, which resulted in long waiting times. The swimming pools were clean, well maintained, and generally pleasant. I have no complaints regarding their cleanliness. Beach The beach was quite challenging for families with small children during our stay because of the very large waves. Our 5-year-old child was unable to fully enjoy the sea, so we spent most of our time at the swimming pools instead. Hotel Infrastructure and Air Conditioning One of my main concerns was the air conditioning, particularly in the lobby and restaurant. The restaurant was especially uncomfortable. During meals, the temperature was so high that it was difficult to enjoy the food comfortably. In my opinion, this is an important issue for a hotel of this category. I also noticed that some areas of the main building were poorly lit or not lit at all. It gave the impression that the hotel was trying to reduce electricity consumption, which negatively affected the overall atmosphere. Food Unfortunately, the food was the biggest disappointment of our stay. The selection was repetitive and, in my opinion, far below what I would expect from a 5-star hotel. Whenever grilled meat was available for dinner, very long queues formed because many guests were clearly looking for an alternative to the usual daily selection. The food options for children were particularly disappointing. Almost every day, the main choices were French fries, spaghetti, and chicken nuggets, with very little variety or healthier alternatives. For families travelling with young children, I believe this should be significantly improved. Bars and Service On several occasions, the pool bars closed before their officially scheduled closing time, which was inconvenient for guests. On the positive side, I would like to praise some members of the staff, particularly the housekeeping team and the entertainment staff. The children's entertainment was excellent. Every evening, there was a children's program in the amphitheatre, and this was probably the highlight of each day for our child. Departure Our transfer to the airport was very early in the morning. At around 3:30 a.m., we were unable to get even a bottle of water at reception, let alone a small snack for the journey. I have experienced better arrangements for early departures at other 5-star hotels, so this was another area where I believe the hotel could improve. Final Recommendation Overall, I was not satisfied with our stay and, unfortunately, I would not recommend Club Nena Side to families with small children, primarily because of the food selection and the lack of suitable children's meals.If your child is used to junk food every day, this is the hotel for you The hotel has some good facilities, particularly the aqua park, swimming pools, and children's entertainment, and some members of the staff were very friendly and professional. However, these positive aspects were not enough to compensate for the problems we experienced with the food, restaurant temperature, infrastructure, and overall level of service. Based on our experience, I believe the hotel has significant room for improvement before it can genuinely meet the expectations associated with a 5-star rating.

This is by far the worst hotel we have ever stayed at in Turkey, and we travel there often. It is definitely not a 5-star standard – I would rate it maximum 3 stars at best. One of the main reasons we booked this holiday was for the pier. However, the pier is not operating until mid-June, and this was not clearly communicated when booking. This was extremely disappointing as it was a key reason for choosing this hotel. The pool bar is constantly overcrowded, and there are not enough staff to serve guests properly. You can spend a long time just waiting for a drink. Also, do not expect a proper all-inclusive experience. The alcohol selection is extremely poor – most drinks are made only with vodka. I’m not expecting premium brands like Jack Daniel’s, but there should at least be basic options like whisky or rum. Instead, everything is vodka-based. If you want anything different, be prepared to pay extra or buy your own alcohol from a shop. The service is also very disappointing. In the restaurant, there are no waiters – only cleaners. You have to get your own drinks every time you eat, which is not what you expect from a supposed 5-star hotel. The drinks in the restaurant are very low quality, especially the juices, which taste like water with a small amount of flavour. The food is average at best, and the staff are too slow to refill empty trays. Don’t be surprised if you are left with very limited options, as empty platters are not replaced quickly enough. To make things worse, the restaurant manager is not friendly and appears to speak negatively about guests in their own language, which is very unprofessional. That said, there are a couple of positives. The room cleaners are very good – rooms are kept clean and towels are replaced with fresh ones regularly. Also, the ladies in the Sultan Café are amazing – they are friendly, attentive, and always come to ask if you would like a drink, which is the level of service expected elsewhere in the hotel. Overall, based on our experience in other hotels in Turkey, this hotel does not meet expectations at all.

Not a 5 star hotel. There is a smell of sewer several places at the hotel, and the buffe is the same every day, just one thing changes. And when they focus kids familie, it's Strange they cant get ice cream before 19:00. But the pool areas is actualy good, that is a big plus, and the green areal is also cosy. Sadly we will not come back.

They sell this as Ultra All inclusive hotel, however nowhere near that. Currently staying with family, almost 0 toddler/baby food, restaurants have poor food quality and variety, almost the same every day. Cocktails, fresh drinks and some food are not included in this “ultra-all-inclusive” hotel and you have to pay for it. Bar INSIDE the restaurant is mostly closed. Wi-fi has terrible coverage, almost no signal anywhere but the room. I wouldn’t recommend this.