Sitia Beach City Resort & Spa

If you're planning a visit to Crete, you must try this hotel—it's truly excellent, and this was already our second stay here. The location is perfect, the rooms are large and spacious (including two-story options), and the pool is great. The food is rich and diverse with plenty of vegetarian options, and the All-Inclusive deal is highly recommended. Above all, the staff is incredibly kind and always working with a smile. A special thanks to Maria from the front desk for being so charming and helpful. We highly recommend this place!

We went there and was all about French people, greek boys from the bar were very nice, reception and staff nice too but too much French people .. don't recommend if you're not French

We had a lovely vacation here. ❤️ 1. The staff (receptionists, servers, housekeeping, maintenance, spa, stores) were very , very kind and accommodating to our needs. 2. The food selection was a good change to what we usually have. We’re very big foodies- food was well cooked, and had good, unique flavours imo. If you enjoy spicy food, you’d probably need to bring something additional as the flavours are light. 3. The hotel had a trivia night, and while it wasn’t in English, I guess it was somewhat fun to watch from afar and figure out what was happening and put some of our learnt vocabulary to use. I do wish there was also an English transcription for the game nights but no biggie. 4. The spa staff were very lovely! Got a massage and felt really great after, not sore. The masseuse made me feel very comfortable and relaxed. 5. The hotel itself was clean, smelt great. The pools were clean and surrounding nature was well maintained. The buffet/food area was also very clean. Overall, a positive experience and honestly, would visit again!❤️

the staff gave kids small cups instead of bug plastic cups but the cleaner was nice and the rest of the stuff the food was delicous and the rest was the best i will be coming back here sometime

Terrible experience. Definitely the quality of service and especially the food is not up to a 5* hotel. It is maybe 2* hotel. Most of the meals are cheap semi-finished products with no idea and with the average taste of a factory canteen that you buy in Lidl. They don't even offer coffee for breakfast and you can only have the one from the vending machine, which makes worse coffee than the average coffee machine you have at home. Most of the drinks, especially the all inclusive ones are post mixes and taste like chemicals. Drinks are amateurishly prepared and taste like sugar with alcohol. Expect to be sick to your stomach the next day. Accommodation overlooking the garden includes a daily wake-up call in the form of a garbage truck at 7am. Don't expect any trust or decency. You will have to fill out paperwork even to get towels, like some kind of thieves. You have to wear an annoying bracelet on your arm like some sort of collared dog for the duration of your stay. You won't feel any more comfortable than you do at home. The hotel staff have a fake smile and make you feel uncomfortable in front of them. If you express dissatisfaction, they start to be rude. Don't expect an apology. In the room there is the cheapest coarse toilet paper and Russian shower gel from KiiltoClean, which irritates our skin and ruins our hair. The zero soundproofing ruins any romance and you won't even get any sleep. Do not believe the positive reviews of this hotel. In my opinion, they may be paid or forced by the Fram agency, perhaps for a discount or forced by hotel staff.