Tossa Mar

Worst experience in many years! The hotel manager is completely incompetent. To his shame he shouted on three years old girl, that’s is totally inappropriate in any sense. The dinner lacks quality food. Half of the rooms have broken air conditioners. Choose other options to safe your vacation!

This is an incredible hotel! We decided to leave Barcelona a day early to head to the beach. We phoned and spoke with Tony who was super helpful and made our reservation as well as reserved parking for us. Tony made our stay. The hotel is so central and you can walk to everything. They have 2 pools, and a bar right by the pool. The front desk staff works so hard and does everything. They have private parking, which you have to reserve. They knew we were leaving for the airport in the morning and moved our car to right in front of the hotel to make our exit very easy and convenient. While the hotel is very simple, it super clean, and has all the basic amenities you need. It isn’t fancy, but seems like it draws a lot of locals. There was even live music at night. The staff made our stay! Can’t praise Tony enough! Thank you so much!!!

This hotel is nowhere near 4 stars – barely 2 at best! From the moment you walk in, there’s a strong smell of cigarettes everywhere, absolutely unbearable. The lobby has no air conditioning, even on the hottest days, making it feel like a sauna instead of a welcoming place. The pool is ridiculously small for the number of guests – always crowded and impossible to enjoy. The rooms are tiny, with barely any space to move, and the reception refuses to provide extra blankets when asked. Overall, the experience was terrible and disappointing in every possible way. This is definitely not a 4-star hotel, and I would never come back.

I am very disappointed. It is rated with four stars but his review are three stars.And I'm not sure about that.The rooms are decent, tidy and have everything you need for the basics. Apart from the fridge that doesn't work, it doesn't cool anything at all.As for the food, it's fine. But they don't know how to organize anything, they put all the guests in at the same time Because their dining hall is small. Of course, there are also pools that are nothing special. They're okay.But what is a big minus and that is their staff. Specifically, the hotel manager who is unkind and rude to guests. If you ask him for help don't expect them to help you. The kitchen staff as well as the maids are really wonderful. And unlike the manager, the others will help you or at least try.What is also bad is that they do not turn off the elevators when you carry heavy suitcases you can't carry them up the stairs they decide to turn them off.

The manager of the hotel was awful, he was unpleasant and when there were any problems he was unhappy and unwilling to help. Our towels weren’t changed on time and we had to ask multiple times to get new ones. We went as a bigger group and when ever we wanted to be together without music just talking he would make a problem. The staff altogether was unwelcoming.When we came our doors werent working and he acted as if it was our fault and was rude even though we just came and never entered our room we had to wait around an hour for them to fix it.