Alua Golf Trinidad

Large hotel right on the sea front rooms are spacious and clean but a bit tired. Service from staff is excellent and issues are attended to promptly. This visit we only had breakfast and there was a good choice of different foods that did change slightly depending on day of the week. Pool area can get very buzy. Entertainment was good and varied.

We stayed here for 7 nights and the experience fell far below basic standards. Our air conditioning was broken for the entire week, and the hotel couldn't even provide a fan. We tried leaving the balcony door open at night to cool down, but a balcony light that cannot be turned off just attracted swarms of mosquitoes into the room. The maintenance and hygiene were terrible. Staff entered our room while we were out, moved our personal belongings onto the beds, and left the place looking like a construction site—complete with ladders, dirt on the floor, and an open hole in the ceiling. The bathroom had visible black mold and a constant sewage smell, and our stained bedsheets weren't changed once during the whole stay. The food situation was actually dangerous. My partner has a shellfish allergy, yet we found clams in a dish that was labeled as only containing gluten. We are both vegetarian, which was a nightmare because nothing was labeled properly and we repeatedly found ham and sausage mixed into rice and plain salads. To top it off, the plates were often greasy and the coffee cups were stained. When we tried to resolve this, reception offered us a downgraded room without the sea view we had paid for. They claimed the hotel was fully booked and that no senior management was available to speak with us. However, we checked their website right then and saw rooms of our original standard were still available to book. I strongly advise avoiding this hotel.

My wife Christine and I blessed to have stayed at the very best 5 Star and a few 4 Star hotels around the world, the Alua Golf Trinidad is a 1 Star at very best. Claiming to be a 4 Star resort is an extremely exaggerated falsehood. Not having valet service, we had to pay 1 € for a cart to shlep our 5 pieces of large extended stay luggage in a tiny elevator. Even more aggravating was being told by the surly front desk clerk that we had to pay upfront 4 € per day for a room safe! Upon entering the supposedly "renovated" room, I immediately saw insect blood on the wall. Attempting to cool off from the outrageously hot and poorly air conditioned room, I noticed dangerous black mold on the shower tiles. Upon requesting to meet with him, the general manager made himself unavailable. Thanks to super guest friendly Laura Sacchi, we were released from our 8 night reservation. Hungry and tired from traveling 6 hours from Germany to Roquetas, Christine checked the insanely noisy buffet area and confirmed that it looked like dog food. CAVEAT EMPTOR!!!

Location good, nice pool area right on the promenade and that's about it. Food is honestly the worst ive ever been to at a hotel and I can scran trust me so wen I could never find anything, you know its bad. Basic but clean rooms but no air con. Only paid 330 each for 3 nights half board extra so I guess u get what you pay for. It's full of Spanish older couples. Roqueta de mar is NOT for English. One English pub and one place for English brekkie

A very disappointing experience for a 4 star hotel. Spent 5 nights in it and as soon as we went to the room we noticed a strong sewage smell coming from the bathroom. As well as breadcrumbs on room table left by the previous guests. We went to the reception and asked for those areas to be cleaned again. But the smell persisted throughout our stay as well as the "gifts" left by the previous guests which means the table was never cleaned. We didn't even dare to sit on the couch because the cleaning was very basic. Our room was right beside the cleaning service storage unit, which ment that every day at 7am were religiously woken up by some thuds against our room wall when the cleaning staff was picking up the equipment or by their chats as if it was a mid morning break. On a more positive note the location is great and if you have half board you are allowed to choose between having lunch or dinner. Overall it feels like a very unorganized hotel stuck in time