Having visited Xanadu Island numerous times over the years and always choosing it for its magnificent sea, I was deeply disappointed to see during this last stay that it has fallen far short of its former standards. The sea was as breathtaking and wonderful as always, losing none of its charm.
However, this time there was an out-of-control cat population all over the hotel, especially in the restaurants. This seriously compromises hygiene and comfort in the dining areas and urgently needs attention. There is also a noticeable decline in overall food quality. At the Mexican A la Carte restaurant, which we booked in advance, the shrimp in my salad had an unbelievably heavy and repulsive odor. Even the friend I was dining with at the table was bothered by the smell, and I had to leave it without even tasting it due to the unbearable stench. When we reported the issue, the chef initially claimed there was nothing wrong with the products. When I mentioned that I live abroad and truly love seafood, he simply stated that the shrimp comes from Vietnam, essentially brushing the matter off with an attitude of "there is no problem with our products, that's just how it is." It was very clear that these cheap, low-quality mass-produced items—likely chosen to cut costs—had spoiled and developed a bad odor due to errors in thawing and storage processes. As someone who lives abroad and deeply loves seafood, especially shrimp, this was the worst experience I have ever had.
Beyond all this, it was shockingly incredible and unacceptable that some of the staff members spoke neither Turkish nor English. While the unique beauty of the sea remains intact, I sincerely hope these issues regarding quality, staff language deficiencies, cost-driven material choices, storage/thawing errors, and hygiene will be recognized and corrected as soon as possible.
We have just returned fr0m this fantastic hotel which we have visited many times. No hotel we've been to can rival the service and friendliness of all the staff we encountered.
It's a large complex but always manages to provide a personal touch and any issues are quickly dealt with. You're spoilt for choice with food,the main buffet restaurant is excellent as are the two a la carte restaurants.
There are also two snack bars with waiter service that serve excellent food.
The night time entertainment is superb, a different quality show every night.
There is never a problem with sunbeds as there plenty in different locations. I feel a special mention for Jen the hairdresser who did my wife's hair, also Muchahit Demir the waiter who provided excellent table service in the main restaurant. Finally a special thanks to the managers Ibrahim and Alperen for everything
We stayed for 5 days on our honeymoon. It was a great experience overall my only issues were how cold the pools were and slow drink service near the beach and the pool area.
As we stayed during May unfortunately weather was not great, so in order to cope with that I expected both indoor and outdoor pools to be a bit warmer, however only the indoor child pool was heated.
So we decided to spend the time at poolside rather than inside the pool however I believe due to a lack of staff the service there was always slow. On multiple occasions I had to go to the bar to pick up my drink. Not huge issues but issues nonetheless.
The food selection was always great and super tasty, better than more luxurious hotels I visited IMO. Also drinks and cocktails were always on point, kudos to bartender Atakan and Oguzhan on lobby bar.
The room was super spacious and had great view. Mini bar didn't work (wasn't plugged in) but as we didn't spend too much time near the room it didn't feel like an issue.
One week holiday. We didnt want to go anuwhere else during our stay. Location, Rooms, foods, activities and especially music groups were elegant. Although a bit windy, there are many options for sea. Infinity pool and the other silent pool where also very nice. Many bars during the day and two different ala carte restaurants(mexican and italian) on side of main restaurants… food was delicious…Needs more staff for sure, however every workers tried to make your day perfect… Sea was very clean and cold enough for hot summer days. Needs more whisky abd wine collection. Thank you for all , will be back again and again.
Great vacation overall at Xanadu Island! Hotel is very nice, location is great. First of all I am impressed of the hotel staff, very nice, helpful and discret, perfect staff!
Hotel is clean, room was nice, clean and big enough. Food is great, it has quite a variety of food, grilled, boiled and vegetables, regardless of what kind of diet are you doing you will find something to eat.
Bars are having quite a good quality drinks, orders can be made scanning a bar code, drinks can be chosen from an internal app.
Pools are clean, sunbeds are enough even when hotel is fully booked. Beach area is nice and comfy, there are sand beach and decks beach that satisfied also the ppl that need quite and privacy.
Rooms are cleaned every day, towels changed every day.
Entertainment is good quality for an all inclusive resort.
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